Financial Software Questions? Ask IT Support for Answers ASAP
Welcome to JustAnswer! My name is ***** ***** I am happy to help you.
This sounds like the Quicken is asking for the Intuit ID and password. There should be a Forgot password ***** at the bottom of the pop up box. If you click that, you can reset the password.
Please let me know if this resolves the issue or there are additional questions after the password ***** or you need help with the steps to reset password.
Sorry, trying to request phone call but status says payment failure. You are not being charged for those only the proposal that goes through.
Try this link:
Sorry, the phone call option is not going through.
Lets try a secure remote session - I can see your screen and we can talk via instant message. Click on this link and then double click file to join the session:
Hi Jim -
I am happy you all figured out what happened to your file! I am going to request a refund for you from JustAnswer but if you don't hear anything from them, here is the contact information:
Contact the Customer Service department at http://http://ww2.justanswer.com/help for assistance.You will have an option in the upper right corner of that page to contact them via email, chat, or phone.
Have a great night and thank you for using JustAnswer!