Financial Software Questions? Ask IT Support for Answers ASAP
I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.
Can you please let me know which backup software was used to create the backup and what exactly *should* have been backed up (the whole hard drive, just a few folders?).
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Thanks for your patience and best regards,
Thanks for your reply, if the data is still there, is a good question indeed, I could help to verify if this is the case if you would allow me to remotely connect to your computer. I fear a solution via text will be very difficult in this case. What do you think about that idea?
Yes, I totally understand, but without doing that, I (and I guess most other experts) will not really be able to help you, since I´d need to see the backup files you have and analyze what is in them. Please let me know your choice, it is of course up to you and I don´t want to force you into anything.
Thank you too, I will be opting out of your question in this case, since I can´t help you further without seeing the files and what is in them on your computer. Thank you again and best of luck to you. If another expert picks up your question, you will see a new reply here and will be notified by email as well.