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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 2994
Experience:  30 yrs. of computer experience in financial and marketing departments.
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I received a Turbo Tax Advantage package yesterday. My

Customer Question

I received a Turbo Tax Advantage package yesterday. My husband, Paul Bunker passed away Oct. 29 and I will be using an accountant for my taxes. What bothers me is I have already been charged on my account $64. for this package. I would like this returned. How can I do this?
JA: You just pay a $5 deposit now and the rest only when you get a reply from the Financial Software Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason. The Financial Software Technician will know how to help. Is there anything else the Financial Software Technician should be aware of?
Customer: A $5 deposit for what?
Submitted: 10 days ago.
Category: Financial Software
Expert:  Karen Joinson replied 10 days ago.

Welcome to JustAnswer! My name is ***** ***** I am happy to help.

I am very sorry for your frustrations. As I am a user of the site as you are, but you can request a full refund from JustAnswer using the following steps:

Contact the Customer Service department at http://http://ww2.justanswer.com/help for assistance. You will have an option in the upper right corner of that page to contact them via email, chat, or phone.

If you would like a refund from Turbo Tax Advantage, you can click on this link, login to your turbo tax account and cancel your membership: https://accounts.intuit.com/signin.html?offering_id=Intuit.platform.estore92.turbotax92&redirect_url=%20https://shop.turbotax.intuit.com/corp/tta-program-terms.jsp&locale=en

Please let me know if you have additional questions.

Thanks,

Karen

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