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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 8751
Experience:  30 yrs. of computer experience in financial and marketing departments.
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I HAVE BEEN USING QUICKEN FOR YEARS, BUT YESTERDAY I

Customer Question

I HAVE BEEN USING QUICKEN FOR YEARS, BUT YESTERDAY I COULDN'T GET ON. EVERY TIME I TRIED TO GO ONLINE USING THE SAME ICON I'VE ALWAYS USED, I GOT A PAGE PERTAINING TO MY BANK. HELP!!
JA: A combination of financial issues and software stuff sounds like a recipe for needing our Expert. You are in the right place. Is there anything else important you think the financial software technician should know?
Customer: LIKE WHAT?
Submitted: 20 days ago.
Category: Financial Software
Expert:  Robert M. replied 20 days ago.

Hi, I'm Robert and I'll be helping you with your financial software question.

Expert:  Robert M. replied 20 days ago.

you should be able to cancel that and go into the quicken

it seems like it is set up to automatically download transactions when you start the quicken and that download has some issues and will have to be reset.

You can also try opening the quicken program from the start menu

or holding the ctrl key down when you start it and that should start it with no data file

you can then open the data file from the file / open command

I am available to log into your computer remotely to fix it for you if you cant work it out with these instructions

Expert:  Robert M. replied 20 days ago.

if you can put the request in on THIS question i can remote in or call you or both.

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