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Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 33904
Experience:  IT professional, resolving issues with financial programs.
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I have lost the Pdf Drv for my Quicken program. How do I

Customer Question

I have lost the Pdf Drv for my Quicken program. How do I restore it?
JA: What kind of computer do you have?
Customer: HP with Windows 10
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: The printer works with other programs. Just not Quicken
Submitted: 4 months ago.
Category: Financial Software
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you do the following please

  1. Log in to your computer
  2. In Microsoft Windows Explorer (right-click on your Start button, choose Explore), locate the Quicken folder on your computer. By default, the Quicken folder is installed in C:\Program Files\Quicken\.
  3. Open the PDFdrv folder.
  4. Double click the install.exe file.
  5. In the Amyuni Document Converter window, verify the printer was installed.
    1. If the printer was installed, continue with step 10.
    2. If the printer was not installed, and you receive error code 126 or 1797, continue with step 5.
  6. In Windows Explorer, locate the C:\Windows\System32\wbem folder.
  7. Select the framedyn.dll file.
  8. Choose the Edit menu > Copy.
  9. Open the C:\Windows\System32 folder. You should still be in the wbem folder at this point, so click back, or one folder up to get to the System32 folder.
  10. Choose Edit menu > Paste to copy the framedyn.dll file in to the System32 folder.
  11. In Windows Explorer, locate and open the C:\Program Files\Quicken\PDFdrv folder.
  12. Double - click the restorePDFdrv.bat file.
  13. Open Quicken and print to a PDF file to verify this functionality works.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 4 months ago.
I cannot get the fix to work. I have spent a very long time working on it. My next thought is to uninstall the Quicken program and reinstall it.
Expert:  Richard replied 4 months ago.

Can you tell me on which step you go stuck?

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

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