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Karen Joinson
Karen Joinson, Client Support & Accountant - 15+ years
Category: Financial Software
Satisfied Customers: 64
Experience:  BS Accounting & Computer Science, QB Certified ProAdvisor
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I need help down loading the program I just purchased. How

Customer Question

I need help down loading the program I just purchased.
JA: The financial software technician will know how to help. Please tell me more, so we can help you best.
Customer: How do I download the Business Premium I just purchased?
JA: Is there anything else the financial software technician should be aware of?
Customer: no
Submitted: 1 month ago.
Category: Financial Software
Expert:  Karen Joinson replied 1 month ago.

Welcome to JustAnswer! My name is ***** ***** I am reviewing your question now.

Did you purchase this online and have you downloaded the file? If so, can you please tell me the browser you use? I will be happy to setup a premium service phone call or secure remote session if it will help.

Thanks!

Karen

Expert:  Karen Joinson replied 1 month ago.

Hi -

I did not hear back from you yesterday - Do you want to try a secure remote session so I can see your pc screen? This is no extra cost to you and I am 100% sure we will resolve your issue.

Thanks,

Karen

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