OK - here are some suggestions to resolve the issue:
Press Ctrl-A To go to the account list and select the account not working and click edit. Next, under the Online Services tab,
select the reset button and this will reset the link between Quicken and your bank. If the reset does not work, you can select
remove and add the link back to online services. Be sure you know your bank id and password ***** confirm they work on bank website.
QUICKEN STOPPED WORKING AFTER WINDOWS 10 UPDATE:
We have had a few request sent in lately with Quicken (US & Canada) version not working after Windows 10 update.
Step 1 - click on the link: https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch
(if applicable, scroll to bottom for Canada version, click here to download the mondo patch for Canada 2016). When download is finished, save to desktop and then run from desktop.
Step 2 - If the mondo patch above does not help, you will need to 'roll back' windows 10 update to earlier build:
What you are trying to do is 'rollback' to an earlier build of Windows 10. Here are the steps for this:
To do this, open the Start screen or Start menu and select Settings. Navigate to Update & security > Recovery. Click or tap the “Get started” button under “Go back to an earlier build” to uninstall the current build of Windows 10 and go back to the one you were using previously. Here is the link to the page:
Please let me know if you have further questions/issues. I will be happy to offer a premium service phone call if this helps you.