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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 2995
Experience:  30 yrs. of computer experience in financial and marketing departments.
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Error opening statement writer, Windows 10, qb accountant

Customer Question

error opening statement writer
JA: The Financial Software Technician will know how to help. Please tell me more, so we can help you best.
Customer: Windows 10
JA: Is there anything else the Financial Software Technician should be aware of?
Customer: qb accountant 2016 excel 2007
Submitted: 3 months ago.
Category: Financial Software
Expert:  Richard replied 3 months ago.

Thanks for your question. My name is ***** ***** I look forward to assisting you.

Expert:  Richard replied 3 months ago.

Can you tell me the exact error you receive please?

Thank you

Customer: replied 3 months ago.
There was an error opening QBSW
Customer: replied 3 months ago.
34;there was an error opening quickbooks statement writer"
Expert:  Richard replied 3 months ago.

ok, can you open it at all to do the following?

Get the latest release of Statement Writer.

  1. Open Statement Writer.
  2. Click the Help Center.
  3. Update to the latest version

Or the error stops this?

Customer: replied 3 months ago.
It stops at the error message.Statement writer updated when I installed software this morning
Expert:  Richard replied 3 months ago.

Sorry, what do you mean with

Statement writer updated when I installed software this morning

What exactly did you do right before this error started?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 3 months ago.
That's Ok I just thought I would try your service. But this is not going to work for for me.
Expert:  Richard replied 3 months ago.

but you just have to tell me please what you did this morning before the error occurred.

I just offered an optional service to connect to your computer and correct this directly for you.

Expert:  Richard replied 3 months ago.

else we continue here

Customer: replied 3 months ago.
I do not think you are going to be able to help me. No problem
Expert:  Richard replied 3 months ago.

ok

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