Financial Software Questions? Ask IT Support for Answers ASAP
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me the exact error you receive please?
ok, can you open it at all to do the following?
Get the latest release of Statement Writer.
Or the error stops this?
Sorry, what do you mean with
Statement writer updated when I installed software this morning
What exactly did you do right before this error started?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
but you just have to tell me please what you did this morning before the error occurred.
I just offered an optional service to connect to your computer and correct this directly for you.
else we continue here