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Lane
Lane, JD, CFP, MBA, CRPS
Category: Financial Software
Satisfied Customers: 10929
Experience:  Highly experienced in professional tax products, Microsoft Office - power Excell user - as well as Windows, Linux & iOS operating systems.
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I have 2012 Quickbooks. I have 3 companies. 2 of the 3

Customer Question

I have 2012 Quickbooks. I have 3 companies. 2 of the 3 companies will open up and allow me to work in it but one company (my personal one) will not open. I enter the password ***** this Crash Catcher screen pops up and won't log me into that company.
JA: The Financial Software Technician will know how to help. Is there anything else important you think the Financial Software Technician should know?
Customer: Oh, I am also using a Mac Book Pro
Submitted: 6 months ago.
Category: Financial Software
Expert:  Lane replied 6 months ago.

Hi, My name's Lane. Looks like no one's responding here. I'll try to help

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I did some searching through our knowledge base and found this. Hope it helps.

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Here are the steps to fix this:

1 - Quit QuickBooks if it is running

2 - In the Finder menu at top of you screen, hold down the option key, THEN choose Go, then Library

3 - When the Library window opens, double click on the preferences folder

4 - In the preferences folder, drag ALL of the files that START with com.intuit.quickbooks2015... out to the desktop (I had some com.intuit.Quicken files that I left there)

5 - Relaunch QuickBooks and open your company file

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If this isn't your version, if some of the screens are different, it's important to note that what you're doing is getting the files to start from a different location ... shoulld be some version of moving files from the library to your desktop or another location.

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Hope this helps

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Lane

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