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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 8750
Experience:  30 yrs. of computer experience in financial and marketing departments.
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Help! I have QuickBooks Pro 2008/09 and I have lost my data.

Customer Question

Help! I have QuickBooks Pro 2008/09 and I have lost my data. I try to log in as per usual and it directs to a folder that is not even used for finances.
I can't find my data anywhere.
Sorry, please understand I am a numbskill when it comes to IT!
Cheers
Meg
Submitted: 4 months ago.
Category: Financial Software
Expert:  Robert M. replied 4 months ago.

you can search for *.qbw from the start menu search bar and see if that finds the company file

If it was working correctly recently you might just try restoring the system to a time when it was working.

System restore instructions - windows 7 8 10

hold the windows logo key and hit R
in the box that appears type

rstrui.exe

hit enter

select restore to an earlier date.

Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"
click that if the suggested ones are not BEFORE THE PROBLEM STARTED

choose a date from the calendar that is BEFORE you experienced the problem

hit ok / restore

the computer will start to shut down

a restoring settings box will appear with a status bar

when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.

It is not perfect. But it fixes a lot of things.

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