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Lane
Lane, JD, CFP, MBA, CRPS
Category: Financial Software
Satisfied Customers: 10142
Experience:  Highly experienced in professional tax products, Microsoft Office - power Excell user - as well as Windows, Linux & iOS operating systems.
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I have already been on just answer. lighting got computer

Customer Question

I have already been on just answer. lighting got computer with windows 7 and quick books 2007.got new computer with windows 10 and quickbooks 2016. answer was that qb 2016 would restore file on back up disk from qb 2007. back up file did go to qb from disk, when I try to open it quick books begins to run and then shuts down. have run gb doctor it says there is nothing wrong with file. file went to documents. I double click file gb begins to run then closes on its on. I need the info on the recover disk.
Submitted: 4 months ago.
Category: Financial Software
Expert:  Lane replied 4 months ago.

looks like no one's picking this up, so let me show you something that I found that has worked for others.

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(please don't rate me badly, as I am only trying to help, since no one else is picking this up - If this doesn't work, I'll opt out and see if someone else will help)

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Occasionally, QuickBooks users find themselves in a Catch-22: They need to restore a backup in QuickBooks, but they can’t get QuickBooks itself to open.

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This can happen if your company file got damaged during your last session in the program. Perhaps the power went off and your computer turned off without closing out QuickBooks first, or there was a network hiccup, or some other kind of hardware problem.

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So the next time you run QuickBooks, QuickBooks automatically tries to open that data file. But if the company file is corrupted enough that it can’t be opened, then QuickBooks will give an error and shut down. What do you do then?

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Here’s the workaround if this happens to you: Simply hold the CTRL key down while you are launching QuickBooks. Doing so will bypass the automatic opening of your company file and put you at the No Company Open dialog box. You’ll then be able to click “Open or restore an existing company” and restore a good backup, if you have one.

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Let me know if this works, IF not we'll go from there.

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Lane

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Expert:  Lane replied 4 months ago.

Please let me know if you have any questions at all.

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If this HAS helped, and you DON’T have other questions … I'd appreciate a positive rating (using the stars or faces on your screen, and then clicking “submit")

Otherwise I’m working for no crediting at all here

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But again, if this doesn't work, let me know and we can go from there

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Thank you!

Lane

I hold a law degree, (Juris Doctorate), with concentration in Tax Law, Estate law & Corporate law, an MBA, with specialization in financial accounting & tax, a BBA, and CFP & CRPS designations, as well - I’ve been providing financial, Social Security/Medicare, estate, corporate, non-profit, and tax advice, since 1986.

Expert:  Lane replied 4 months ago.

Hi,

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I’m just checking back in to see how things are going.

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Did my answer help?

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Let me know…

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Thanks,

Lane

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