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Jade Adams
Jade Adams,
Category: Financial Software
Satisfied Customers: 15
Experience:  Full Charge Bookkeeper at Waterpoint Marina
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My portfolio on aol. is jammed and won't respond

Customer Question

My portfolio on aol. is jammed and won't respond
Submitted: 4 months ago.
Category: Financial Software
Expert:  Jade Adams replied 4 months ago.

Hello,

My name is ***** ***** I will be helping you today.

The first thing I want you to try is restarting your web browser. If your browser is frozen press Ctrl + Alt + Del and click on task manager. In that box click on your web browser and click end task. It may take a few minutes and you may have to click on end task a couple times, but it will close out.

Once it is closed, please restart your computer and try logging into aol again.

Let me know if that worked or if you are still having problems.

Customer: replied 4 months ago.
My browser is fine. The problem is after I am on aol and the portfolio program
of aol is blocked.
Customer: replied 4 months ago.
I have been a member of aol forever. Why should I pay to fix aol's problem ? They changed their format.
Customer: replied 4 months ago.
You did not solve my problem!
Expert:  Jade Adams replied 4 months ago.

I am still researching. How long have you had this problem?

Customer: replied 4 months ago.
At least for a month. It began when AOL changed their portfolio
program to enable it to accept direct transfers from your broker
Expert:  Jade Adams replied 4 months ago.

That sounds frustrating. Are you using the aol desktop software or aol.com?

Customer: replied 4 months ago.
I did not create the problem. Aol did. They should be paying me for time
and inconvenience. I use aol.com.
Expert:  Jade Adams replied 4 months ago.

I don't work for aol, but if you want to contact them and complain their phone number is(###) ###-#### :)

Let's see if we can get your portfolio working. The next thing I want you to do is clear out your computer's cache and delete your cookies. What internet browser are you using so I can get you the detailed steps to do these things?

Expert:  Jade Adams replied 4 months ago.

Did this work out for you?

If your issue has been resolved, please provide a rating so we can get this question marked as closed. If not, please let me know so l can continue to help you.

Thank you.

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