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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 9006
Experience:  30 yrs. of computer experience in financial and marketing departments.
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I have been using quicken years. Tonight is first, my

Customer Question

I have been using quicken for many years. Tonight is first, my quicken program fwill not launch. I'm petrified. all my financial records are in quicken
Submitted: 11 months ago.
Category: Financial Software
Customer: replied 11 months ago.
If you cannot help immediately, then I'd prefer to seek assistance elsewhere.
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 11 months ago.
am I to call you, or do you call me?
Customer: replied 11 months ago.
my telephone no is(###) ###-####
Expert:  Andy4712 replied 11 months ago.

Have you backed up your data files:

Expert:  Andy4712 replied 11 months ago.

Have you tried this:

Expert:  Andy4712 replied 11 months ago.

Have you tried contacting intuit?

Expert:  Robert M. replied 11 months ago.

There are two possibilities here. Either the program is corrupted or a data file is.

we can try to figure out which one it is. either can be solved though if it is the data file it might be necessary to use a back up.

I can certainly call you and even log in remotely to fix it for you while you watch but there is an additional charge for that

what you might want to try first because it is very easy and can fix a multitude of possible causes is a system restore

System restore instructions - windows 7 8 10

hold the windows logo key and hit R
in the box that appears type


hit enter

select restore to an earlier date.

Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"
click that if the suggested ones are not BEFORE THE PROBLEM STARTED

choose a date from the calendar that is BEFORE you experienced the problem

hit ok / restore

the computer will start to shut down

a restoring settings box will appear with a status bar

when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.

It is not perfect. But it fixes a lot of things.

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