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Barbara
Barbara, Enrolled Agent
Category: Financial Software
Satisfied Customers: 3103
Experience:  18+ years of experience in tax preparation; 25+ years of experience as a real estate/corporate paralegal.
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I used TurboTax last year. I am having trouble loging in.

Customer Question

I used TurboTax last year. I am having trouble loging in. If I try to login they say I don't have an account. If I put in last name, email, ss#, and zip code it says I don't have an account. When I tried to create a new account it said I already had an existing account. Now what?
Submitted: 11 months ago.
Category: Financial Software
Expert:  Barbara replied 11 months ago.
Welcome to Just Answer. My name is ***** ***** I will be happy to assist you.The following link contains instructions to gain access to your account. Follow the instructions carefully.https://myturbotax.intuit.com/account-recovery/Please let me know if you are successful.Thank you and best regards,Barb