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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 8947
Experience:  30 yrs. of computer experience in financial and marketing departments.
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I'm trying to file my 2016 taxes with TurboTax. Somehow

Customer Question

Hi,
I'm trying to file my 2016 taxes with TurboTax. Somehow I do not have the correct password. I keep getting a message that an email has been sent to me with a new password. I cannot find this email. I could create a new account, but would prefer being able to depend on last year's return. Help.
toni
Submitted: 10 months ago.
Category: Financial Software
Expert:  Robert M. replied 10 months ago.
it might be in your junk or spam folderand you need to check carefully on dates. a lot of spammers put future dates on their spam to make sure it shows up on the top of your list. On the other hand if it is going to a different email address and you cant get in there. Or even if you cant find this one, making a new account is not a bad way to go. There are maybe 3 numbers that it can get from your old return. It literally takes longer to try to get back the old account than it does to put the information in manually.