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Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 31232
Experience:  IT professional, resolving issues with financial programs.
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I CAN NOT GET INTO MY RETURN IT KEEPS TELLING ME USER NAME

Customer Question

i CAN NOT GET INTO MY RETURN IT KEEPS TELLING ME USER NAME AND PASSWORD ***** INCORECT. so i get new passwodr and still doesn't work. I tryed to check and see if my reture was e-filed by going to efstatus.taxact.com and that doesn't work. I alway have trouble with taxact I can't tell anyone to use this as it is so difficult to get it finished. If you need my ss# ***** anything so you can get the info for me. I would love your help
Submitted: 8 months ago.
Category: Financial Software
Expert:  Richard replied 8 months ago.
yes, its an additional cost
Expert:  Richard replied 8 months ago.
Hi there and welcomeCan you try please to reset your password ***** my link belowhttps://www.taxact.com/support/325/2015/forgot-taxact-online-username-and-password/Once done, use this new password ***** sign into your account.Let me know please how you go.

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