Financial Software Questions? Ask IT Support for Answers ASAP
My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this.
I believe that a SECURE REMOTE CONNECTION, where I connect to your computer work on this as you watch, would be the fastest and easiest way to resolve your issue and I have offered this as a Premium Service. We should be able to save your tax returns so you won't have to start over. This is optional, and if you choose not to do this, I can try to find a way to help you here.
Good morning? Has your issue with Turbo Tax been resolved? If you still need help please let me know. We should be able to uninstall the Turbo Tax program, but keep the data files. We can then reboot and reinstall. If you will let me know what version of Windows you hav, I cna provide detailed instructions on how to do this, or I can offer the Premium Service of a Secure Remote Connection (where I do this for you while you watch) at a discounted rate ($10 instead of the usual $26).
If you're not sure what version of Windows you have, you can click on http://whatsmyos.com/ and provide the results.