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Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 31327
Experience:  IT professional, resolving issues with financial programs.
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I HAVE BEEN TRYING TO SIGN IN TO MY ACCOUNT. IT TAKES MY

Customer Question

I HAVE BEEN TRYING TO SIGN IN TO MY ACCOUNT. IT TAKES MY PASSWORD ***** USERNAME. WHEN I GET TO THE PAGE TO PUT IN MY CODE, IT DOES NOTHING, WHEN I TRY CHECKING THE BOX SO I DON'T HAVE TO USE MY CODE IT DOESN'T WORK. ALL I WANT TO DO IS FINISH MY STATE, I HAVE BEEN WORKING ON THIS FOR 2 DAYS. IT WAS NO PROBLEM DOING MY FEDERAL.I HAD THE SAME PROBLEM LAST YR. MY FRIEND IS HAVING THE SAME PROBLEM AS ME. PLEASE HELP ME WITH THIS, SO I CAN FINISH MY STATE. THANK YOU
Submitted: 10 months ago.
Category: Financial Software
Expert:  Richard replied 10 months ago.

Hi there and welcome Laura

Sorry to hear about the problem you are having.

When you say it does nothing, you mean it gives you no response at all?

Customer: replied 10 months ago.
Expert:  Richard replied 10 months ago.

Thank you

Via which internet browser are you doing this?

Customer: replied 10 months ago.
foxfire
Expert:  Richard replied 10 months ago.

Thanks

Please do the following in Firefox

  1. Click the menu button and then click help .
  2. From the Help menu choose Troubleshooting Information. ...
  3. Click the Reset Firefox… button in the upper-right corner of the Troubleshooting Information page.
  4. To continue, click Reset Firefox in the confirmation window that opens.

Once done, try to sign in and tell me if it then works please

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