Financial Software Questions? Ask IT Support for Answers ASAP
Usually that is a matter of filtering being wrong such as a subcategory not being included
You can check that by clicking on customize
and then making sure everything is checked under the categories tab
its also possible that they were out of the date range which you can also check under general tab
If that is all correct you might try going to file / file operations / validate to check the file for errors and rebuild it
I am available to talk on the phone and even log in remotely to sort it out for you if you want to pay a little bit extra.