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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 8751
Experience:  30 yrs. of computer experience in financial and marketing departments.
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Cannot print reports on my new printer because not

Customer Question

Cannot print reports on my new printer because not authorized system user?
Previous printer worked fine
Submitted: 11 months ago.
Category: Financial Software
Expert:  Robert M. replied 11 months ago.

what software and version are you using and can you print to the printer from other programs

Customer: replied 11 months ago.
Quicken Starter Edition 2013
This is the error message I get:
Comman reason for problem is that Quicken does not support the option ' Run as adiministrator'
Expert:  Robert M. replied 11 months ago.

try this first

in the devices and printers folder

make sure that the printer is shared and set to default

in quicken

go to file / printer setup

make sure that the printer is selected as the report printer.

then try it again.

i can do more to get it going for you if you want to allow me to log in remotely but there is an extra charge for that.

Customer: replied 11 months ago.
When I did that I get the same error message
Expert:  Robert M. replied 11 months ago.

What printer is it and what operating system and can other programs print to it

Customer: replied 11 months ago.
HP Laser Jet Pro MFP M225dw
Windows 8.1
Will print everything including the help topics from Quicken
Expert:  Robert M. replied 11 months ago.

That is not a standard quicken error.

I would have to log in remotely to see what is putting up the error and why

Customer: replied 11 months ago.
Please credit my account, if charged, as you were unable to fix the problem
I will try another source
Thanks
Russ

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