Financial Software Questions? Ask IT Support for Answers ASAP
it may just be that the backup file is no good.
if you still have the quicken 2013
first update it to the newest release
do not make a backup file. that is no longer necessary after 2012
use file / save a copy as
that will create another qdf data file
close the quicken
open the quickbooks
make sure that is updated to the newest release
i think that what you want is a qdf file rather than a backup and to not use the converter software but to follow the instructions on that page. I wont swear it wont work but the converter was designed for use with qb 2011 and below not 2013. The 2013 qb takes the data file rather than a backup file and it just converts it directly.
have her look for the actual data file that ends with .qdf and send you that. the media it is on shouldnt matter.
also if you have not done so copy the file to the c drive BEFORE you try to convert it. the flash drive is ok for transferring it but if you try to convert the copy on the flash drive you could run into an issue with the space or rights on the flash drive.