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Robert Preston
Robert Preston, Quickbooks Pro Certified
Category: Financial Software
Satisfied Customers: 9561
Experience:  Years of Quickbooks and Quicken support in corporate environments
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I've been using Quickbooks 2014 with no problem until the El

Customer Question

Hi.
I've been using Quickbooks 2014 with no problem until the El Capitan OS update. Now I cannot email an invoice. It just shows up blank to the client.
I upgraded to Quickbooks 2016 because I heard it was a bug that Apple fixed. I am still having the same problem. Please help.
Submitted: 1 year ago.
Category: Financial Software
Expert:  Robert Preston replied 1 year ago.

In my opinion, the best way to fix this for the time being is to rollback to Yosemite from El Capitan

Expert:  Robert Preston replied 1 year ago.

Do you have any Time Machine backups from before you updated to El Capitan?

Customer: replied 1 year ago.
No. I'm not sure what a Time Machine backup is.
How do I go back to Yosemite?
Expert:  Robert Preston replied 1 year ago.

Please follow the steps on this page to create a Yosemite install disk, then revert back:

http://www.macworld.co.uk/how-to/mac-software/delete-el-capitan-go-back-to-yosemite-3581872/

Customer: replied 1 year ago.
Isn't there an easier way to resolve this? My external hard drive is only 5MB. I would need to purchase a new one to even create a Yosemite install disk. I can't believe that Apple and Quickbooks have not discovered a solution to this.
Expert:  Robert Preston replied 1 year ago.

Sadly there is not. There still has not been a working update for this bug. The only current foolproof solution is to downgrade to Yosemite.

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