Financial Software Questions? Ask IT Support for Answers ASAP
Hi there and welcome
I have the instructions for you here to follow (with screenshots) which will show you exactly how to do this
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Sorry about that, I did read it as you processing a refund, but you want to process a refund you are receiving.
This is what you need to do
Let me know if you have any problems please
I see none of that here
All I see is
"I'm trying to process a refund from a vendor for an over payment I made and have followed QB instructions and find myself further in a mess. I need to try again, I'm using QB 2011 can you provide instructions? Thanks."
"I'm sorry it looks like you did not understand my question. I am trying to process a cheque that was sent to me from one of my vendors for an over payment I made. I am not trying to provide a refund or credit to a customer."
Granted I misundestood about you not issuing a refund but receiving one, but there is nothing else here that you have provided in terms of information. I am reading what you are writing.
But if you have extra information to provide, then please give this. Be as detailed as possible as you have only requested the instructions on receiving a refund which I now provided to you.
Thanks for that explanation.
It sounds like you processed a refund from a Vendor for another Vendor which is why it shows as a bill
Like in this process
Which is where you have the Create a Bill for the Amount of the Deposit and apply it to the Deposit.
If you create a credit for it it should then cancel out the bill.
the only reason it would create a bill though is when you do it from two vendors.
Re-do the payment and check again when processing the refund.