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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 8750
Experience:  30 yrs. of computer experience in financial and marketing departments.
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Yesterday, I clicked a pop-up Quicken version update and

Customer Question

Yesterday, I clicked a pop-up Quicken version update and then received a message, that qw.exe has a problem and now whenever I click my Quicken start icon, I get the same message and can no longer open Quicken. I have Quicken Deluxe 2014. What can I do?
Submitted: 1 year ago.
Category: Financial Software
Customer: replied 1 year ago.
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Expert:  Robert M. replied 1 year ago.

sounds like the new version did not install properly.

did you purchase the 2015 that they were trying to sell you ?

if not your easiest option would be to do a system restore to before the issue started. There are a few other things that we can do. especially if you did purchase the new version. But if you didnt the restore is the easiest way.

System restore instructions - windows 7 or 8 8.1

hold the windows logo key down and hit R
type rstrui.exe in the run box that comes up and hit enter

select restore to an earlier date.

Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"
click that if the suggested ones are not BEFORE THE PROBLEM STARTED

choose a date that is BEFORE you experienced the problem

hit ok / restore

the computer will start to shut down

a restoring settngs box will appear with a status bar

when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.

It is not perfect. But it fixes a lot of things.

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