How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert M. Your Own Question
Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 8751
Experience:  30 yrs. of computer experience in financial and marketing departments.
23372949
Type Your Financial Software Question Here...
Robert M. is online now
A new question is answered every 9 seconds

I have my deluxe invoices and it has always worked but now

Customer Question

I have my deluxe invoices and it has always worked but now I cannot get it to open
Submitted: 1 year ago.
Category: Financial Software
Expert:  Robert M. replied 1 year ago.
Hi, I'm Robert and I'll be helping you with your financial software question.
Is this quicken deluxe ? an american version ? which one ?
If it used to work recently like the last week you might try a system restore to a time it was working. It is a very simple procedure that is fully reversible and it can fix a multitude of issues like this without bothering to find out why they happened. if it does not work we can certainly investigate further and try more specific things. I can even log in remotely to get it to work for you. But please try this first as it might straighten everything out quite easily.
System restore instructions - windows 7 8
hold the windows logo key and hit R
in the box that appears type
rstrui.exe
hit enter
select restore to an earlier date.
Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"
click that if the suggested ones are not BEFORE THE PROBLEM STARTED
choose a date from the calendar that is BEFORE you experienced the problem
hit ok / restore
the computer will start to shut down
a restoring settings box will appear with a status bar
when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.
It is not perfect. But it fixes a lot of things.

Related Financial Software Questions