Financial Software Questions? Ask IT Support for Answers ASAP
I don't understand what support at QB was saying in that link. But a problem is also with the invoice. Its for $425.78 but I received a payment for $417.35. The invoice in QB is expecting a deposit of $425.78 but the actual deposit is less. How do I make the invoice and the deposit agree? ANd the fees, where do I enter them and charge to what account?
I don't know if it gives that option. Where would I find that?
Another thing that you can do is write a credit memo against the invoice for the fee
That makes no sense. Companies use these kind of processors all the time. There has to be a standard procedure to use here. Writing it off as bad debt makes no sense as its not bad debt its a fee. And write a credit memo? Its not a credit, its a fee. I don't want to rate you poorly as you are not giving poor service, it just makes no sense. Can you bow out and allow me to ask other experts?
I sent you the instructions from quickbooks on how to do it as a fee.
As that was not good enough for you I will opt out