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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 8751
Experience:  30 yrs. of computer experience in financial and marketing departments.
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I can't connect to my credit union

Customer Question

I can't connect to my credit union
Submitted: 1 year ago.
Category: Financial Software
Expert:  Robert M. replied 1 year ago.
Hi, I'm Robert and I'll be helping you with your financial software question.
are you using something like quicken ?
what version ?
did it used to connect ?
what error message do you get now ?
Customer: replied 1 year ago.
I use safari and for some reason it won't connect
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Robert M. replied 1 year ago.
I can do a video call or what would be better is a phone call and remote access so I can actually work on your computer with you
I will put up the offer for you but I won't be able to get to it till tomorrow afternoon Wednesday
Customer: replied 1 year ago.
my phone number is(###) ###-####it's now 12:25 P.M. and i'm at home
Customer: replied 1 year ago.
hello Robert did you my message with my phone number ?
Expert:  Robert M. replied 1 year ago.
no i havent messaged you. I have not made it to my office today but i will be here tomorrow. I am not allowed to contact you directly until you accept the additional services offer.
Customer: replied 1 year ago.
We have not resolve the problem so why should I pay additional when the problem still exist.
Expert:  Robert M. replied 1 year ago.
you requested additional service. If the problem had been solved you wouldn't ask for it
I am happy to continue with you this way but I am still waiting for an answer to my original questions
are you using something like quicken ?
what version ?
did it used to connect ?
what error message do you get now ?
or are you just trying to connect to the website using safari ?
what happens when you try ?
I thought it would be faster and easier to speak to you on the phone and log in remotely to look at it myself. so I put the offer up. You can accept it or not but I still need those questions answered before I can help you one way or another,
thank you.
Customer: replied 1 year ago.
Forget the whole thing I'll try another source and as far as a rating very poor
Expert:  Robert M. replied 1 year ago.
How do you expect me to solve your problem when you wont tell me what the problem is ?
Customer: replied 1 year ago.
I sent a message saying that safari won't let connect to my credit union is that not information ?
Customer: replied 1 year ago.
Why can't u call me ?
Expert:  Robert M. replied 1 year ago.
You are trying to get to your credit unions web site through safari?
What message do you get?
Customer: replied 1 year ago.
Safari can't secure connection to the sever "www.netbranch.app.fiserv .com".
Expert:  Robert M. replied 1 year ago.
it looks like the site is using an old version of ssl or ttl for security
I got the same message when I opened it in the internet explorer and when I enabled the older ssl ttl versions it got right in
however I cant find anyway of getting safari to do that.
can you download chrome and try using that to get to the website? the chrome worked for me with no problem
https://www.google.com/chrome/
Customer: replied 1 year ago.
Can't use with this version Mac.Thanks for trying
Expert:  Robert M. replied 1 year ago.
why ? what version os do you have on it ?
you might also try updating the safari
this site will tell you what version of tls you are using in the browser
https://www.howsmyssl.com/
you might also try firefox if you cant use chrome
Customer: replied 1 year ago.
I stop by my C.U. They said to call them on Monday and they will walk me through getting back into my account . I'll let u know what happens.
Expert:  Robert M. replied 1 year ago.
ok let me know.
thank you.

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