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Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 32165
Experience:  IT professional, resolving issues with financial programs.
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When I open my QuickBooks it act like its loading but never

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When I open my QuickBooks it act like its loading but never comes up. I was trying to make sure that all my files were backed up since my last backup date was in April and I know I have backed it up since then. So a woman came to check it out and I think she made it worse. She ran something in the search. I was looking over her shoulders I saw a message pop up that said delete permanently. It was some kind of quick book files now my quickbooks will not open at all
Thanks for your question. My name is XXXXX XXXXX I look forward to assisting you.

Which version of Quickbooks is this?

And what error do you now get when you try to open it?

Thank you
Customer: replied 3 years ago.

QuickBooks contractor premier. I don't get a error message it tries to load out and eventually it just shuts itself down

Thanks

hold SHIFT down and try to open it, if this does not work, hold CTRL down and then try.

Tell me if it then opens please.

Customer: replied 3 years ago.

I tried that last night before leaving my office and it still wouldn't open

ok, which version of windows are you running?
Customer: replied 3 years ago.

Ok I just got off the phone with the woman that looked at my QuickBooks and she said it was the hkeys-classes-root that she went into and deleted out the quick books


 

ok, but which version of windows are you running?

Customer: replied 3 years ago.

I have the windows 8

Thank you

Can you press the Windows Key + X and click on Control Panel.

Click on Programs, uninstall a program

Click on Quickbooks, click change, then repair.

Once it has completed, restart your computer and tell me if Quickbooks now opens please.

Customer: replied 3 years ago.

Will my files still be there

yes they will
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