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Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 15583
Experience:  IT professional, resolving issues with financial programs.
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I have Quickbooks Pro 2009 and can print lists and other items

Resolved Question:

I have Quickbooks Pro 2009 and can print lists and other items fine. But just recently I cvannot print invoices??
Submitted: 5 months ago.
Category: Financial Software
Expert:  Richard replied 5 months ago.
Thanks for your question. My name is XXXXX XXXXX X look forward to assisting you.

Can you tell me please the error you get when you try to print an invoice please?

Thank you
Customer: replied 5 months ago.

I do not get an error message. I am able to preview print and when I hit the print key. My printer acts like it is starting to print but stops and just give me blank page.


 


I can print lists,etc out of QB but not invoices until just recently. I have always been able to print invoices with no issues.

Expert:  Richard replied 5 months ago.
Thank you

Which version of Windows are you using?
Customer: replied 5 months ago.

windows 7

Expert:  Richard replied 5 months ago.
Thanks Gerald

On the Quickbooks Icon you double click to run it, right click and choose Properties.

Go to the Compatability Tab and choose Windows XP

Then choose to Run as Administrator (check the box at the bottom).

Click ok, then run Quickbooks and tell me if the invoices can then print please.

Thank you
Customer: replied 5 months ago.

Windows XP was already picked.


 


I opened QB and tried to print invoice ....same problem no change . Could not print.

Expert:  Richard replied 5 months ago.
Thanks

Can you close all programs.

Click Start, Control Panel, Programs, Uninstall a Program.

Click on Quickbooks, click Change, then repair.

Once done, restart the computer and tell me if it now prints the invoices please.

Customer: replied 5 months ago.

I tried this procedure and it seemed to be installing/repairing.


 


But it stopped and gave following error:


"Error 1334: the file 'QBADR.dat' cannot be installed. Insert QB CD & retry or note error & type this in wed browser."


 


I inserted cd and tried again but got same error.


 


What now???

Expert:  Richard replied 5 months ago.
Can you insert the CD and run the installation again.

Does it complete the installation?
Customer: replied 5 months ago.

The cd was inserted.


 


I tried to run the "repair" again and got same message.


 


What do I need to do to run"installation" that you mentioned above? Is this different.

Expert:  Richard replied 5 months ago.
Yes, when you put the disk in, it should ask if you want to repair or install

do you see this?
Customer: replied 5 months ago.

OK, just to make sure I do this correct.


 


After I insert the cd do I go back to controlpanel, programs, uninstall.


 


The click QB, click change, then repair???


 


Or do I do something else?


 

Expert:  Richard replied 5 months ago.
That was the initial instructions Gerald which you did and it failed.

But yes, that was correct.

Now you close all programs, pt in the Quickbooks Disk and run an installation again (it should ope a window when you put in the disk and you can choose this)

Customer: replied 5 months ago.

I closed all programs, inserted QB disk, then went to Control Panel, uninstall, QB. and started the repair process and got same error.


 


Should I have done something else?

Expert:  Richard replied 5 months ago.
yes, you should have done my instructions.

I will repeat them

Now you close all programs, pt in the Quickbooks Disk and run an installation again (it should ope a window when you put in the disk and you can choose this)


Nothing about control panel or uninstalling.

Customer: replied 5 months ago.

Ok, so I will be installing QB again. Correct?


 


Will this be Ok with all the data I have in QB?

Expert:  Richard replied 5 months ago.
Yes, it will not touch the data.

I would advise to first make a backup as you always should, but you uninstalled it already, so we cannot do that...

Customer: replied 5 months ago.

I noticed that I still have all the info in quickbooks. I did not uninstall previously but just went to uninstall/repair and tried to repair. So I backed up QB.


 


I then closed all programs and insterted disk and attempted to install QB but got the same error as above???

Expert:  Richard replied 5 months ago.
Thanks

Then we need to do a Clean Install of Quickbooks Gerald

Can you follow the instructions here to do this?

http://support.quickbooks.intuit.com/support/Articles/HOW12212

Let me know the results please

Customer: replied 5 months ago.

ok, I uninstalled QB and installed again from cd.

Expert:  Richard replied 5 months ago.
Exactly as per the steps on the link I gave correct?

What are the results?
Customer: replied 5 months ago.

Yes I instaalled per instructions.


 


I have a newly installed blank version of QB 2009 with no data.


 


Do I need to run the updates then restore data from backup?

Expert:  Richard replied 5 months ago.
No, you can now just restore the backup

Let me know the results please

Customer: replied 5 months ago.

I went to File>open or restore company and went to backup from today.


 


I received message" QB cannot open this company file because it was updated to a newer QB mainenance release than the one you are currently using. This file was last used with R10. You are currently using R1."


 


 


How do I restore ther data and Company information?

Expert:  Richard replied 5 months ago.
ok, then you will need to do the updates first Gerald


can you apply all Quickbook updates please.

Then restore the file.

Let me know the results please


Customer: replied 5 months ago.

OK will do

Expert:  Richard replied 5 months ago.
Thank you

Let me know the results please

Customer: replied 5 months ago.

Ok, I finished the updates.


 


I then went to files>open or restore company and went to today's backup.


 


I recieved same message as above except it said tha last file used was R11. I checked updates again and all are up to date.???


 


I am confused.

Expert:  Richard replied 5 months ago.
Can you download this file

http://tinyurl.com/lcwhasg

As it will force all the updates on Quickbooks.

Download and run it, restart the computer and restore the backup.

Let me know the results please
Customer: replied 5 months ago.

It is taking a long time to download

Expert:  Richard replied 5 months ago.
It is a large file so can take some time.

Customer: replied 5 months ago.

I downloaded patch and installed it.


 


At end of installation got the following error message:


 


"No version of Quickbooks found to update. Canceling updates."


 


Should I still restart and restore?

Expert:  Richard replied 5 months ago.
Sorry, I had to go offline.

Can you restart the computer and try to restore the backup please.

Let me know the results please

Customer: replied 5 months ago.

I tried to restore and same results as Sunday at message above on Sunday at 2:51 pm


 


What now???


 


Now I have no QB.

Customer: replied 5 months ago.

I cannot use Quickbooks after the process we went through under your guidance.


 


What can we do now? At least I had QB before our discussions even though I could not print invoices!

Expert:  Richard replied 5 months ago.
You should be able to restore the file, this is standard QB functionality, which means there was an issue with the file.

Open Qucikbooks.

Click File, In the menu bar, select File and then Switch to Single User Mode.
In the menu bar, select Window and then Close All. (Closes all of the open QuickBooks windows.)
In the menu bar, select File and then Utilities > Verify Data.

Choose your company file and run a verification on it and once done, then try to open it.

Let me know the results please
Customer: replied 5 months ago.

Well, I have good news and other news.


 


I opened QB and got message R14 needs update. So, I hit update and it seemed to be installing a number of updates. Then after complete, ,message came up that said "QB 2009 up to date". So, i restored files successfuly and was able to go into QB and Print invoices. YES!!!


 


Then when I closed QB note came up with "Runtime error" Error R6025 pure virtual function call. I restarted computer and signed in to QB, was able to print invoices but receved the same note when signing out of QB.


 


What does this message mean/ What do I need to do?


 


 

Expert:  Richard replied 5 months ago.
This is due to your computer missing a set of libraries Gerald

Can you download them from here

http://www.microsoft.com/en-us/download/details.aspx?id=3387

Install it, restart and tell me if you still get the error.

Lots of issues on this computer which we are solving one by one as they appear.

Let me know how it goes please
Customer: replied 5 months ago.

after installing download and restarting I still get the same error after closing QB.

Expert:  Richard replied 5 months ago.
Now that you have this installed, can you do a reinstallation of QB again please.

Let me know the results please

Richard, Financial Specialist
Satisfied Customers: 15583
Experience: IT professional, resolving issues with financial programs.
Richard and other Financial Software Specialists are ready to help you
Customer: replied 5 months ago.

All is OK now

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