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Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 16836
Experience:  IT professional, resolving issues with financial programs.
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I have quicken 2012 and internet explorer10 . I have never

Resolved Question:

I have quicken 2012 and internet explorer10 . I have never been able to register my product or get up dates
Submitted: 8 months ago.
Category: Financial Software
Expert:  Richard replied 8 months ago.
Thanks for your question. My name is XXXXX XXXXX X look forward to assisting you.

Can you tell me please what goes wrong when you try to register or get updates for Quicken please?

Thank you
Customer: replied 8 months ago.


A screen come up explaining there is no connection and locks the quicken program

Expert:  Richard replied 8 months ago.
Thanks

Which version of windows are you running?

Customer: replied 8 months ago.


Windows 7

Expert:  Richard replied 8 months ago.
Thank you

Can you do the following please

Click start, type in

%temp%

Press enter

A window will open. Delete all files and folders listed there. Skip any files that windows says are in use.

Once done, Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and try to update Quicken.

Let me know the results please

Thank you
Customer: replied 8 months ago.

Tried that it did not work . I get the same lock up as before

Expert:  Richard replied 8 months ago.
Can you do the following please.

Open Windows Firewall by clicking the Start button Picture of the Start button, and then clicking Control Panel. In the search box, type firewall, and then click Windows Firewall.

Click Turn Windows Firewall on or off. Administrator permission required If you're prompted for an administrator password XXXXX confirmation, type the password XXXXX provide confirmation.

Click Turn off Windows Firewall (not recommended) under each network location that you want to stop trying to protect, and then click OK.

Then restart the computer and try to update Quicken.

If it fails, let me know which anti virus software you are using.

Thank you
Customer: replied 8 months ago.

I use Mcafee

Expert:  Richard replied 8 months ago.
ok, can you disable the Firewall in McAfee as well please (click on it on its icon near the time)

Once done, then try to do the update.

Let me know the results please

Customer: replied 8 months ago.

Same result , turned off web protection , tried and got the same result

Expert:  Richard replied 8 months ago.
ok, well as there are no more updates comming for Quicken 2012, as opposed to doing a reinstallation, I got the updates manually for you and uploaded it.

This has all the updates in one package, so you can manually install it.

Click on my link below and download it please

http://tinyurl.com/ctrzng6

Once downloaded, make sure Quicken is closed and run the file.

This will manually apply the updates, so you do not need to do it this way.

I am happy to work with you to reinstall Quicken, but this is a lot less riskier, with the same results.

Let me know how you go please.

Customer: replied 8 months ago.

It still wont allow me register my program , but thanks for your help . It says I am updated

Expert:  Richard replied 8 months ago.
ok, registration is only needed if in the event you need support, which as you see from me, you are not asked for.

But we can do the reinstallation.

would you like to do that now?

Customer: replied 8 months ago.

Why not

Expert:  Richard replied 8 months ago.
ok, have you made a backup so you have a current backup

Customer: replied 8 months ago.

Just backed it up

Expert:  Richard replied 8 months ago.
Ok, now go to Start, Control Panel, Programs, Uninstall a Program.

Click on Quicken and uninstall it from there.

Once done, restart your computer.

Install Quicken, restore your backup file and then try to register.

Let me know the results please

Customer: replied 8 months ago.

This was an online update I do not have the quicken disk, I guess I am stuck

Expert:  Richard replied 8 months ago.
No, you can install the initial version you had.

Then go to www.quicken.com

Sign in and you can redownload and install the update again.

Let me know the results please


Customer: replied 8 months ago.

I am at that site should I just up load it again?

Expert:  Richard replied 8 months ago.
Up load what sorry?

You need to download the update to 2012.

Customer: replied 8 months ago.

There are no updates listed . It looks like could download 2012 again

Expert:  Richard replied 8 months ago.
Yes, you want to download 2012

Customer: replied 8 months ago.

Do I delete the old one first?

Expert:  Richard replied 8 months ago.
Yes, you need to do my instructions I gave.

I will repeat them again

Ok, now go to Start, Control Panel, Programs, Uninstall a Program.

Click on Quicken and uninstall it from there.

Once done, restart your computer.

Install Quicken, restore your backup file and then try to register.

Let me know the results please




Richard, Financial Specialist
Satisfied Customers: 16836
Experience: IT professional, resolving issues with financial programs.
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