Hi, I'm Robert and I'll be helping you with your financial software question.
copy the data file to another folder and give it a new name
highlight this new file and hit command I to see the properties
make sure that it is not set to read only or hidden or system
then try to double click on it and see if it will open
If the problem is not with the data file
see if you can open the quicken program from the application folder
if you can not do that.
drag it to the trash can
reboot the computer
install it again
If you purchased from Intuit directly you can download again for 3 years.
go to https://quicken.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
sign in with the email address and password XXXXX you used when you purchased it
click on downloads and unlocks
That should give you a list of any intuit product that you purchased online within the last 3 years with a download button. Click the download button next to the product that you want and then select RUN.
so far so good, but it's past 11pm locally so I won't be able to finish until the morning. I'm sure I'll be giving you a high rating regardless.
No luck; did the following:
- moved and renamed data file, still got error message: "Quicken is unable to read & write to its application support folder"
- trashed the application, rebooted, and reinstalled Quicken from original DVD --> same error message
ok that is probably something wrong with the permissions for the folder where the program is installed
what version operating system do you have ? It should be something like os x 8.6 or snow leopard or lion etc.
those files are stored in [your user account]/Library/Application Support/Quicken Essentials.
drag the quicken to the trash can again
then drag that folder to the trash can [your user account]/Library/Application Support/Quicken Essentials.
Make sure that your data file is safe before you do that. It should not be in that folder but you should make sure that it is not before you delete the folder
then re install the quicken again
OS X 10.6.8