Financial Software Questions? Ask IT Support for Answers ASAP
Hello. My name is XXXXX XXXXX I will be assisting you today.
The problem is due to a bug in the software.
I already made an update
do you have the peachtree software disk with you.
you will have to uninstall the software from your computer and after you uninstall restart the computer to reinstall it back
backup all your peachtree data on a seperate folder or a drive so that you dont loose any data
but I already have a customer ID an registration
is a 5 user license, wont unistalling and reinstalling affect?
btw way, the shortcut created by the program didn't worked. I have to change the target file
shortcut created, was in a form like the old 8.3 system
where you have the c:\programs~2\ something like that
as i said its a bug in the software you will have to uninstall the software first and then restart the computer and after restart reinstall the software from the location where is located
you must be knowing the location.
wont it affect my licenses?
yes, when I find the location of the correct exe file, and use it , it run. but not the "whats new"
this is an example of the windows error I am getting
take a screenshot and then post i cannot see the link you attached
sorry, I lost you
can i do a screen sharing and check the location
first error message
you have to check with your network admin to know the correct location then you can click on browse to select the correct path and install peachtree.
once installation is complete run the update fro here
no network, this is a stand alone laptop
can i do a screen sharing
but you have to tell me how to do it
i will give you a link to click and run
getting connected now
you can ask here if you have any question
this expert really tried for a long time, great effort, however I ended up with the same problem.
you can give me the error message you get on opening the file again i will look into it again tomorrow
the same error you have in your log as the problem I contacted you. Is in the left side windows.
but I will copy and paste it here
Evert time I open Peachtree 2011 I get a script error: line 2 char 1 unable to get value of the property "appobj" object is null or undefined code 0 file:///C:/Program%20Files%20(x86)/Sage%DANGEROUS URL REMOVED windows version Windows 7 home premium
I think the problem is Peachtree cannot find files. The same thing that happened with the .exe program
maybe is a configuration of windows 7
file:///C:/Program%20Files%20(x86)/Sage%DANGEROUS URL REMOVED
simply windows 7 apparently is configure in a way that does not support the format c: program%20files20(x86)sage%20... blah blah blah
Told you I installed the program several times, still you wanted to reinstall again.
just received the same answers I received after googling the problem.
Why pay for thing I already know, did, or found in the internet?
Sorry, I was really tired and got upset. When you will be online again?
Another of you experts tied it. made me uninstall Peachtree and Norton 360
Have time now