Hello and welcome to Just Answer. My name isXXXXX will be happy to assist you today.---Hello sir/madam, are you currently using the computer in question now?
I will be leaving in 15 minutes and will not be back home until 1:00 pm Pacific standard time.
when you try to open your documents, what happens?
are you getting any error messages?
7890 ! 23456 78 901 23456789 01(NNN) NNN-NNNN((NNN) NNN-NNNN01234 567890 123 $ 5 678901 234 56 78901
let me opt-out and redirect this question to other experts for remote assistance. if no expert opts-in, we can continue
Hi, I'm Robert and I'll be helping you with your computer question.
At exactly what point do you have the issue ?
When you install the program or when you open the program or when you try to open your tax file ?
@ 3456 78 90 1234 56 7890 XXX XXXXXXX X23 $ XXXXX XXXX XXX XXXXXXX X5 XXXXXXXXX 567890
&* ( 0123 45 67890 XXX XXX XXXX X2 3456 78 9 012345
Yes, I got that part. now WHEN do you get that message
The program appears to have been installed. I can't open the program or my tax files. I click to open the program and the lighted circle spin for a fraction of a second and stop. The same happens when I try to open tax files.
uninstall it using the revo uninstaller. You can use the free version. no need for the pro or even the free trial of the pro. Just get the free version
uninstall all versions of turbo tax
reboot the computer
rather than running the install program when the disk is inserted in the drive
put it in and go to my computer
browse the cd and find the setup file
right click on that and select RUN AS ADMINISTRATOR
Did you try what I asked you to try ?
If that did not work please tell me what operating system you are using ?
the other possible cause is usually a problem with the net framework