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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 7594
Experience:  30 yrs. of computer experience in financial and marketing departments.
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Im having a problem getting my 2013 register

Customer Question

I'm having a problem getting my 2013 register
Submitted: 1 year ago.
Category: Financial Software
Expert:  QuickBooks ProAdvisor MBA PHR replied 1 year ago.

QuickBooks ProAdvisor MBA :

Hi, My name is Anna & I am here to assist you with your software issue. Which software are you using?

Expert:  QuickBooks ProAdvisor MBA PHR replied 1 year ago.
It appears Chat is not functioning. I am still available to assist you further. Thanks. Anna
Customer: replied 1 year ago.

I'm using a Mac Version: 10.6.8

Expert:  QuickBooks ProAdvisor MBA PHR replied 1 year ago.
Ok thank you. Mac is the type of computer. What type of financial software are you using that isn't allowing you to see your register?
Expert:  QuickBooks ProAdvisor MBA PHR replied 1 year ago.
If you are using QuickBooks software, from your top toolbar Select Lists>Chart of Accounts. From your Chart of Accounts, you can click on the account you are wanting to see the register for. Clicking on the Account will bring up the register.


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Customer: replied 1 year ago.

I tried that ... Only one register shows up.. which starts and ends in Jan 1st 2013

Expert:  QuickBooks ProAdvisor MBA PHR replied 1 year ago.
First, bc I have had many "hiccups" like this w/ QB for Mac, I would recommend completely shutting down your Mac & rebooting. After a complete shutdown, ReOpen QB and see if the data re-appears. This often resolves the problem.
Customer: replied 1 year ago.

I did just that and nothing new happened

Expert:  QuickBooks ProAdvisor MBA PHR replied 1 year ago.
Ok, if rebooting did not restore the information, you will need to restore a backup. This will restore all data entered up to date of the backup. Do you have a recent backup? Locate the backup &follow the QB wizard for restoring your data. It's a simple process but I recommend a new company name for the file so that it is clear you moved to a restored file. Let me know if you need any additional assistance. Thanks! Anna
Customer: replied 1 year ago.

What does QB mean?

Customer: replied 1 year ago.

thank you but you haven't helped me....i still don't know what QD means

Expert:  Robert M. replied 1 year ago.

Hi, I'm Robert and I'll be helping you with your financial software question.

 

Are you using quickbooks or Quicken ?

Customer: replied 1 year ago.

I'm using Quicken

Expert:  Robert M. replied 1 year ago.

Ok

 

you should be able to click on the banking tab and select the account and it should pull up the register. What happens when you do that ?

Customer: replied 1 year ago.

I get a register that starts & ends in January of 2013

Expert:  Robert M. replied 1 year ago.

try resorting it first.

 

-Sorting the register-

Click on the account actions button on the top right

select sort / by date

 

In older versions that option will be under the view menu

 

Or there is a title bar on top of the register columns that says what is in the columns underneath it. Clicking on anything in that title bar will sort it on that column

If you click right where it has the actual word "Date" above the date column that will sort it on date. Click once to sort one direction twice to sort the other direction.

 

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Customer: replied 1 year ago.

Bob , I can't see the things that you talking about.. I have a question...can you get into my computer?

Expert:  Robert M. replied 1 year ago.

No I am sorry I am not allowed to do that.

 

If you are in the register there should be a button that says account actions on the top right. Can you see that ? Click on it and you will see a selection for sort. click that and select by date.

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Robert M.
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30 yrs. of computer experience in financial and marketing departments.