Hi, please don't shoot the messenger here, but typically the intuit products come as separately sold packages, on a year by year basis (although you ARE always able to transfer from a previous year to the next) ... Here's a place where you CAN access 2011 and earlier) ... https://turbotax.intuit.com/support/iq/Copy-of-Return/Access-2011-or-Earlier-Tax-Returns-Created-in-TurboTax-Online/GEN12469.html
AND, if you know for sure that you don't actually have 2011, you can get it here: https://turbotax.intuit.com/support/iq/Download-Prior-Year/Where-can-I-purchase-older-versions-of-TurboTax-/GEN12444.html
I sincerely XXXXX XXXXX has helped ...
I still don't see you coming into the chat here ... I'll move s to the "Question and Answer" mode. Maybe that will help. ... (We can still continue our dialogue there, just not in real-time as we can here in chat).
Again, please let me know if you have any questions