Hi, I'm Robert and I'll be helping you with your financial software question.
go to edit / preferences
under the register heading on the left click on downloaded transactions
check the box for automatically add to banking
then do the update again.
make sure that your register is set to display all transactions and all dates on the top
make sure that it is sorted by date by clicking the title bar that has the actual word date on it above the date column
If you are getting an error when you try to download follow these instructions to reset the link between quicken and the bank
first go to the bank/financial institution's websitemake sure that you can sign in and access the correct account using the id and password XXXXX you have
then open quicken
go to tools / account list
edit account details
under online services tab
click remove from one step updateunder details tab
re enter the bank name making sure to select the correct one from the list that quicken provides as you start to type the name. If the bank has more than 1 entry it is impossible to tell which is correct as they dont really relate to anything real. They are how quicken interpreted the names that the bank used internally and supplied them. You just have to try them all.
also check the account and/or routing number
close the box close quicken reboot the computer
click set up one step update / web access
go through all of the prompts to enter they type of account the name of the bank etc
put in the user id and password XXXXX
that redoes the entire quicken connection which seems to work a lot better then just playing with the password