Financial Software Questions? Ask IT Support for Answers ASAP
Hi, I'm Robert and I'll be helping you with your financial software question.
how many transactions did it show to reconcile ?
did you click the ok at the bottom ?
what message did it give you ?
when you look in the register what mark is in the column for cleared/reconciled next to the transactions covered in the month you were reconciling ?
did not see ok
no message appeared
There should be a done button on the bottom when you finish marking off the cleared transactions.
Did it look like this ?
Reconcile never advanced to this page,
please send me a screen shot of where you got in the reconciliation
Screen shot instructions
hold alt button down hit print screen button release buttons
click start menu / all programs / accesories / paint
click edit / paste
click file / save as
save as a jpg file in my pictures
on the top of this window click the insert button it should be a paper clip to right of the smiley face.
click browse in the 2nd window that pops up
browse to the file you just saved in my pictures
click insert back in the first window
now check off all of the ones that cleared or click mark all
and then hit the finished button
After clicking the third item the system reverts from the recon page to the account page
go to file / file operations / validate
and validate the file
then try it again
open the register
hit account actions
or try doing it from the tools menu / reconcile an account
Tried both methods
Was able to get a little farther using tools menu,
After clearing several items, the system reverted back to the account register
clicked only in the clr column
if you did the validate and it found nothing wrong with the file than its probably something corrupted in the program files and you would need to re install the quicken program
reinstall the quicken program
Use the following page for instructions and utilities to insure that you get a clean install.
It should not effect your data but i always recomend making sure that you have a good backup file and even a copy of your data file someplace safe like a flash drive or another folder.
You will need a copy of your original installation cd or download.
If you purchased from Intuit directly you can download again for 3 years.
go to www.quicken.com
click sign in on the top / manage account
sign in with the email address and password XXXXX you used when you purchased it
click on downloads and unlocks
That should give you a list of any intuit product that you purchased online within the last 3 years with a download button.
Would I be better off to purchase and install the latest version of Quicken?
What is your suggestion?
I will take your suggestion.
Thank you very much.
You have been extremely helpful.
Send reply and I will give you a happy face!