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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 7277
Experience:  30 yrs. of computer experience in financial and marketing departments.
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i tried to open my quick books program and received error message

Resolved Question:

i tried to open my quick books program and received error message -6000-301 what is it and how do i correct this. Use simple terms as i am not an engineer
thank you
Submitted: 11 months ago.
Category: Financial Software
Expert:  Robert M. replied 11 months ago.

Hi, I'm Robert and I'll be helping you with your financial software question.

 

I am not an engineer either my brother is and he is a pain in the ...

 

Let me know if you have any problems following these instructions and if so exactly where you got stuck. I try to make them as easy as possible to follow and I pride myself in being able to work with people and computers using plain simple English

 

open the quickbooks in safe mode by

holding down the ctrl key while double clicking on the quickbooks icon to open it

that should open the quickbooks in safe mode with no company file

go to

file / open company

and browse to my documents and select the file.

If the quickbooks opens but the new company file still wont open

You can try doing a verify and rebuild on it
file / file operations / verify rebuild

http://support.quickbooks.intuit.com/support/Articles/HOW12158

 

or using the company file diagnostic tool

http://support.quickbooks.intuit.com/support/Articles/HOW12723

If those do not work you need to restore a backup

 

If the quickbooks will not open even in safe mode you need to reinstall the quickbooks software

 

QUICKBOOKS CLEAN INSTALL INSTRUCTIONS

try doing a clean install with the instructions on this page. It should not effect your data but i always recomend

making sure that you have a good back up and / or a copy of your data file ( it ends .qbw ) in a safe place such as

a flash drive or another folder.

 

It requires that you have a copy of the quickbooks install cd or download. If you downloaded from intuit you can

get another copy free.

If you purchased from Intuit directly you can download again for 3 years.

 

For quickbooks go to https://www.intuit.com/login/

click on cart orders downloads

sign in with your intuit id and password. ( usually your email address is the id )

 

click on downloads and unlocks


That should give you a list of any intuit product that you purchased online within the last 3 years with a download

 

button.

 

 

This page has complete instructions for the uninstall and reinstall INCLUDING a clean install utility that you want

to download and run.

http://support.quickbooks.intuit.com/support/Articles/HOW12212

 

 

 

 

 

 

Customer: replied 11 months ago.

Hi
I tried your instructions and got no where. It appears i keep getting the same message.re-6000-300
I am using the 2006 version if it make any difference. I am writing this before i delete the old program and reinstall from the original disc. I even went through the fix it program before deletion with no luck. Some of your reference do not exist any more??any ideas
Ken

Expert:  Robert M. replied 11 months ago.

I need you to tell me at what point they failed

 

were you able to open the quickbooks in safe mode ? what part was 'no longer there'

 

intuits website has been having problems for a week so that might keep the links from working

 



Copy the file from where it is to my documents on your c: drive

then right click on the new file in my documents and select rename

change the name to something simple while leaving the .qbw extension

then right click on it and select properties

make sure that it is NOT set as read only or system or hidden

 

then open the quickbooks in safe mode by

holding down the ctrl key while double clicking on the quickbooks icon to open it

that should open the quickbooks in safe mode with no company file

go to

file / open company

and browse to my documents and select the file.

If the quickbooks opens but the new company file still wont open

You can try doing a verify and rebuild on it

 

it is under file / utilities / verify rebuild

Robert M., Consultant
Satisfied Customers: 7277
Experience: 30 yrs. of computer experience in financial and marketing departments.
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