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Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 16836
Experience:  IT professional, resolving issues with financial programs.
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Cant send invoices by email after upgrading to QB 2013

Resolved Question:

Used my emailXXX@XXXXXX.XXX for several years on QB. After upgrading to QB2013, I'm asked for email/password XXXXX get the message: "Email or Password XXXXX XXXXX" I tried several different emails and it works fine (Yahoo, AOL and Google). Currently, I'm usingXXX@XXXXXX.XXX and redirect it toXXX@XXXXXX.XXX. It is frustrating to explain my customers that both emails belong to me.

Submitted: 11 months ago.
Category: Financial Software
Expert:  Richard replied 11 months ago.
Thanks for your question. My name is XXXXX XXXXX I look forward to assisting you.

To confirm, this is an issue when trying to email the invoice direct within QB?

Thank you
Customer: replied 11 months ago.

Yes


 

Expert:  Richard replied 11 months ago.
Which Anti Virus software do you use?
Customer: replied 11 months ago.

AVG free 2013

Expert:  Richard replied 11 months ago.
Thanks

Can you disable it as a test then try to email an invoice.

Let me know the results please

Customer: replied 11 months ago.

Disabled AVG but still can't send invoice

Expert:  Richard replied 11 months ago.
Can you change your Gmail password XXXXX try QB with this new password XXXXX?

Tell me if it then accepts it.
Customer: replied 11 months ago.

Doesn't work.

Expert:  Richard replied 11 months ago.
Can I log on and look please on the connected computer?

It is easier.

Go to www.joinme.com

Click START MEETING

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123) in your message to me here please

Thank you
Customer: replied 11 months ago.

387-487-513

Expert:  Richard replied 11 months ago.
Logging on
Expert:  Richard replied 11 months ago.
Fixed
Richard, Financial Specialist
Satisfied Customers: 16836
Experience: IT professional, resolving issues with financial programs.
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