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Hi, I'm Robert and I'll be helping you with your financial software question.
what cant you open please ?
You keep saying ok.
I am asking you for clarification of your question. What is it that you can not open ?
Please post the answer in here
when I try to download I get can not configure
when I try to download it say can not configure quicken book file missing
can we start at the beginning please.
what program are you trying to download ?
what are you trying to configure ?
If this is quicken what version are you trying to download from what website ?
what operating system are you using
Try doing a CLEAN INSTALL using these instructions including running the utilities on the page they direct you to
reinstall the quicken program
Use the following page for instructions and utilities to insure that you get a clean install.
It should not effect your data but i always recomend making sure that you have a good backup file and even a copy of your data file someplace safe like a flash drive or another folder.
You will need a copy of your original installation cd or download.
If you purchased from Intuit directly you can download again for 3 years.
go to www.quicken.com
click sign in on the top / manage account
sign in with the email address and password XXXXX you used when you purchased it
click on downloads and unlocks
That should give you a list of any intuit product that you purchased online within the last 3 years with a download button.