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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 8997
Experience:  30 yrs. of computer experience in financial and marketing departments.
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can not open

This answer was rated:

can not open

Hi, I'm Robert and I'll be helping you with your financial software question.


what cant you open please ?

Customer: replied 3 years ago.


hello ? what is it that you are having problems opening please ?
Customer: replied 3 years ago.


You keep saying ok.


I am asking you for clarification of your question. What is it that you can not open ?


Please post the answer in here


thank you

Customer: replied 3 years ago.

when I try to download I get can not configure

Customer: replied 3 years ago.

when I try to download it say can not configure quicken book file missing

can we start at the beginning please.


what program are you trying to download ?


what are you trying to configure ?


If this is quicken what version are you trying to download from what website ?

what operating system are you using

Try doing a CLEAN INSTALL using these instructions including running the utilities on the page they direct you to


reinstall the quicken program


Use the following page for instructions and utilities to insure that you get a clean install.


It should not effect your data but i always recomend making sure that you have a good backup file and even a copy of your data file someplace safe like a flash drive or another folder.


You will need a copy of your original installation cd or download.

If you purchased from Intuit directly you can download again for 3 years.


go to

click sign in on the top / manage account

sign in with the email address and password XXXXX you used when you purchased it

click on downloads and unlocks



That should give you a list of any intuit product that you purchased online within the last 3 years with a download button.

Robert M. and other Financial Software Specialists are ready to help you

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