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Hi, I'm Robert and I'll be helping you with your financial software question.
well it apparently thinks that you did. If the first install failed for another reason it may be that install that it is trying to undo. Or it might be something else entirely
Try this first. Right click on the install file and select RUN AS ADMINISTRATOR rather than just double clicking on it.
If that does not work try these instructions. If that does not work please let me know what operating system you are using and I can get a better idea of what might be causing it.
reinstall the quicken program
Use the following page for instructions and utilities to insure that you get a clean install.
It should not effect your data but i always recomend making sure that you have a good backup file and even a copy of your data file someplace safe like a flash drive or another folder.
You will need a copy of your original installation cd or download.
If you purchased from Intuit directly you can download again for 3 years.
go to www.quicken.com
click sign in on the top / manage account
sign in with the email address and password XXXXX you used when you purchased it
click on downloads and unlocks
That should give you a list of any intuit product that you purchased online within the last 3 years with a download button.