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Robert M.
Robert M., Consultant
Category: Financial Software
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Experience:  30 yrs. of computer experience in financial and marketing departments.
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Returned from vacation to no TV/Internet/Phone. After 4 visits

Resolved Question:

Returned from vacation to no TV/Internet/Phone. After 4 visits by Comcast techs, I have everything working but Quicken 2001 Deluxe. It doesn't see the database, wants to set up a new user. Any ideas?
Submitted: 11 months ago.
Category: Financial Software
Expert:  Robert M. replied 11 months ago.

Hi, I'm Robert and I'll be helping you with your financial software question.

 

 

what you want to do here is first open the quicken and go to

file / open

see if the data file that you want to open is right there to select

 

If it is not

search for *.qdf from the windows search menu

check in the recycle bin as well

 

when you find it copy it to my documents folder

then repeat the steps above to go to file / open in the quicken

and then browse to my documents to open the file that you copied there

 

If you do have backups from a standard windows type backup program you would search in the backups for a file that ends with .qdf and move that to where you can open it in quicken

 

If you have separate backups created by quicken you can also restore those

but you would go to the file / backup restore / restore

command to restore those.



Customer: replied 11 months ago.
I have many backup .qdf files, all of which are missing approx. a year's worth of data. How is this possible?
Where do I find where active data files are stored?
Expert:  Robert M. replied 11 months ago.

You just have to do a search and look for the date of the last modification which should be there if you click view and details when you are looking at the list.

Normally it is under documents / quicken but that can be easily changed at any time and one that old I am not even sure where it would default to. But it should have picked it up the way it always does if the file was still there.

 

Have you been creating regular backups? Things like these are the reason that quicken is always nagging you to create a backup file. And to upgrade every 3 years because the modern versions do a much better job of it even creating their own backups when you don't.

 

Quicken normally only uses 1 data file. You may have been doing something a year ago that caused it to make extras that were sitting around. If that file got deleted it might be in the recycle bin or you might be able to find it using a standard un delete program like this one

http://www.piriform.com/recuva

 

another possibility I have run into a couple of times is that somebody had a flash drive in the computer or floppy disk or rewritable cd and they did not realize that they had been running the quicken data off that drive for months and took it out one day and the quicken had no data the next time they used it.

 

The last possibility is that you have the correct file or it is just being sorted incorrectly and so the data looks old.

 

-Sorting the register-

Click on the account actions button on the top right

select sort / by date

 

In older versions that option will be under the view menu

 

Or there is a title bar on top of the register columns that says what is in the columns underneath it. Clicking on anything in that title bar will sort it on that column

If you click right where it has the actual word "Date" above the date column that will sort it on date. Click once to sort one direction twice to sort the other direction.

 

 

Robert M., Consultant
Satisfied Customers: 7082
Experience: 30 yrs. of computer experience in financial and marketing departments.
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