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That error usually means that it cant open your company data file. If you are on a network the most likely cause is a network problem where it cant find the computer or server that holds the file.
The other possibility is that the file is corrupted
Copy the file from where it is to my documents on your c: drive
then right click on the new file in my documents and select rename
change the name to something simple while leaving the .qbw extension
then right click on it and select properties
make sure that it is NOT set as read only or system or hidden
then open the quickbooks in safe mode by
holding down the ctrl key while double clicking on the quickbooks icon to open it
that should open the quickbooks in safe mode with no company file
file / open company
and browse to my documents and select the file.
If the quickbooks opens but the new company file still wont open
You can try doing a verify and rebuild on it
or using the company file diagnostic tool
If those do not work you need to restore a backup
If the quickbooks will not open even in safe mode you need to reinstall the quickbooks software
QUICKBOOKS CLEAN INSTALL INSTRUCTIONS
try doing a clean install with the instructions on this page. It should not effect your data but i always recomend making sure that you have a good back up and / or a copy of your data file ( it ends .qbw ) in a safe place such as a flash drive or another folder.
It requires that you have a copy of the quickbooks install cd or download. If you downloaded from intuit you can get another copy free.
If you purchased from Intuit directly you can download again for 3 years.
For quickbooks go to https://www.intuit.com/login/
click on cart orders downloads
sign in with your intuit id and password. ( usually your email address is the id )
click on downloads and unlocks
That should give you a list of any intuit product that you purchased online within the last 3 years with a download button.
This page has complete instructions for the uninstall and reinstall INCLUDING a clean install utility that you want to download and run.
i will try that i am not very savvy with technical stuff so it might take me a while can i get back to you and let you know the outcome Pamela
ok let me know and if you get stuck on anything let me know exactly where and I will help you through it
the first part may very well work for you as its quite possible that the file is just locked open and copying it will give you a new copy that will not be locked.
But I am definitely here for you to get you through any part that gives you a problem ( though it may not be till tomorrow as I am off for the night soon)