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Richard
Richard, Financial Specialist
Category: Financial Software
Satisfied Customers: 32164
Experience:  IT professional, resolving issues with financial programs.
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Hi,Quick books will not load coming up with error message

Customer Question

Hi,
Quick books will not load coming up with error message then reports back to quicken.
Submitted: 3 years ago.
Category: Financial Software
Expert:  Richard replied 3 years ago.
Thanks for your Question. My name is XXXXX XXXXX I look forward to assisting you.

I am sorry to hear about your issue.

Can you please tell me

- what is the exact error you are receiving?

- Which version of windows you are running?

- Which version of Quickbooks you are running?

Thank you
Customer: replied 3 years ago.

"QB has experinced a problem and must shut down.


we appologise for any inconvienience".


 


Error Code XXXXXXXXXX /p>

 


Rinning Windows 7 32 Bit


 


I think it's QB's 2011/2012

Expert:  Richard replied 3 years ago.
Thank you Tony

What exactly are you doing in Quicken when this error appears?

Customer: replied 3 years ago.

Nothing, it doesn't even load!


Comes up with the icon and a series of dots then flashes up the error message.


So I never even get to see QB's at all.

Expert:  Richard replied 3 years ago.
Thanks

Hold the Shift button on your Keyboard and then try to open QB with the Shift held down.

Does it then open Tony?

Customer: replied 3 years ago.

No just comes up immediately with error message then says its going to abort?

Expert:  Richard replied 3 years ago.
Thanks

Can you click start, control panel.

Click Programs, uninstall a program.

Click on Quickbooks, click Change and then click repair

Run this repair and when it has completed, restart the computer and try to start QB.

Let me know the results please

Thank you
Customer: replied 3 years ago.

so how do I reconnect to you if I reboot the PC?

Expert:  Richard replied 3 years ago.
You can return to this web page Tony, and then post a message on the results.

If you do not know how to return here, check your emails as there will be a link to this page from us.

Let me know how it goes please.

Customer: replied 3 years ago.

OK

Expert:  Richard replied 3 years ago.
Thanks Tony.

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