This is a common problem within QB for Mac :(
Quite honestly, downloading bank transactions on QB for Mac can be more of a hassle repairing than it is worth in correcting. Have you successfully downloaded transactions from this account previously? Or is this your first time using this feature?
If you are available, I can attempt to guide you through looking for the file.
I have successfully downloaded transactions several times. This time I'm downloading 4 months worth so I'm not looking forward to manually entering all these transactions. Is there a way for me to delete any files that QB is detecting and download again?
Another option you may try is going a different route for downloading the file. Meaning if you downloaded via QBs Banking Center, you may instead try doing the same download from the website and then importing. It should allow you to save the file with a slightly different name that will still allow you to successfully import and see the transactions.
We can look in a few places for your downloads, though my locations will be the Windows equivalent as I am not on a Mac. I have used them several times, but not on one.
I can try that. How do I go about downloading from QBs Banking Center?
QB has a section called Online Banking or Banking. Based on your description, What I think happened during your download was possibly the wrong extension was selected. It may be prudent to first re-attempt your download double-checking your extension (file type) selected for the download.
To import transactions after the first time:
If you want to link a different QuickBooks account to imported transactions, you must disassociate the currently associated account first.
Note: You must accept or delete any transactions still displayed in the Downloaded Transactions window before disassociating an account. To disassociate an account:
You can then associate a different QuickBooks account with the imported transactions; this is useful if your financial institution changes names or ownership.
Important: Do not try to import the bank transactions by double-clicking on .qbo file. Doing so may cause you to receive the message "Quickbooks cannot open files in the web connect file format."
I have provided the QB Instructions for Downloading within QB for Mac. This may be more useful for you versus my providing my PC language
I hope this successfully resolves your concerns and you are able to rate my customer service as Excellent. Thank you for taking the time to rate me so that I may continue providing service via JustAnswer. I strive for 100% satisfaction so please contact me should you need additional assistance in the future.
I'll give it a try when I get in the office in the morning. Crossing my fingers that will work. I'll let you know.
Great Thank you!
Didn't work ;(
Didn't work ;( I still get the message "nothing to import -- the QB file is up to date"
Is there any way to trick QB into not thinking it has downloaded the files? I went into my download folder and deleted all the QB downloads.
I have had the same issue... This is a longer fix, but its all that will work at this point as when QB downloads bank transactions, it also downloads a specific ID# XXXXX prevent duplicates and that same safeguard is what is causing you the problem now. I know it doesn't feel like it at the moment, but believe me, this is a better problem to have than what QB used to do when it would download duplicates... (That was a mess!)
Your download should be a .qbo file? If so, open it in a text editor (there's one installed called TextEdit or you can use Word) and have a look at it. You should be able to make out transactions - any file with a lot of transactions will go on for several pages.
If you don't see any transactions the problem is the download from the bank.
If you do see transactions, are they already entered in QuickBooks? Perhaps in a different bank account? Each transaction includes a TRANSID - a unique identifier that forever represents that transaction (if you download it from the bank again you'll see the same TRANSID).
Try this (at least for Quickbooks 2011 MAC):
1. Go to your chart of accounts, select the account you're having issues with and click on "Edit Account".
2. Now click "Online Settings", at the bottom select the dropdown "Downloaded transactions" and change it to "Not enabled".
3. Download the data via Quickbooks web connect from your bank using only the dates that you need, don't go back further or you'll have to manually match transactions.
You should now have a .QBO file, open this in text editor.
4. Scroll down till you see "<ACCTID> " and you should see your account number / CC number after that.
5. Now delete the last digit of your account number.
6. Now import your file and select the account you want it associated with.
The next time you import your data, you'll first have to go back through steps 1 & 2 above.
But this time DON'T delete one of the digits on the account number with text editor.
You'll have to again select the account the data belongs with and then you should be back on track.
Do I re-enable the account so I can download the transactions to it?
IT WORKED!!! YAY! Thank you so much! I will definitely give you 100%++positive rating. You just save me so much time! Thank you!