How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask QuickBooks ProAdvisor MBA PHR Your Ow...

QuickBooks ProAdvisor MBA PHR
QuickBooks ProAdvisor MBA PHR, Management Consultant, QuickBooks ProAdvisor, MBA, PHR
Category: Financial Software
Satisfied Customers: 76
Experience:  QuickBooks Pro, POS Point of Sale, Online & Enterprise Solutions
74417861
Type Your Financial Software Question Here...
QuickBooks ProAdvisor MBA PHR is online now
A new question is answered every 9 seconds

Why is it that I cannot forward my financial information to

Customer Question

Why is it that I cannot forward my financial information to my accountant? I have emailed it to him oncve and it has never been able to reach him again. He just receives a shortcut. If I cannot send him information it is not of any benefit to me.
Bernadette B
Submitted: 1 year ago.
Category: Financial Software
Expert:  jgordosea replied 1 year ago.

Greetings,

 

We will need specific information on the software and version that you are trying to send to the accountant.

 

For example, QuickBooks Premium 2012 or QuickBooks Basic Online, etc.

Also please specify if it is other than US, such as Canada.

 

Please let us know what software and version from which you would like to send information so that we can give help specific to your software.

 

Thank you.

Customer: replied 1 year ago.

Quickbooks EasyStart 2007/08. Cannot see any reference to other countries other than Australia on the box.

Expert:  jgordosea replied 1 year ago.
Sorry I will opt out for another expert that can help with that product.
Expert:  QuickBooks ProAdvisor MBA PHR replied 1 year ago.
Hi,

Without more specific information on how you are trying to send your info to your accountant, my expectation is that your problem is possibly being caused by the version of software you are using. QuickBooks EasyStart 2008 is no longer a supported version of QuickBooks. QuickBooks retires versions of software annually and no longer supports software beyond its first 2 years (They will be retiring 2011 soon). Once a software version is retired, many of its functions are disabled. However, you should absolutely still be able to create a backup. Most QuickBooks files are too large to send via email attachments and usually have to transferred to your Accountant via QB's online service or a USB flash drive. I hope this helps.

If you can give me more specifics on the steps you are following and the messages you are seeing, I will be glad to provide you with more assistance.

Thank you for allowing me to assist you. I strive for 100% satisfaction and hope that you can rate my service as excellence so that I may continue providing services on Just Answer.

Fox HR Solutions
QuickBooks Certified ProAdvisor
Customer: replied 1 year ago.

So i have to replace my program every two years? I have tried saving this to a flash drive many times and only get gobbly gook when I try to reopen or the accountant tries to reopen. I guess this product is not for me.

Expert:  QuickBooks ProAdvisor MBA PHR replied 1 year ago.
Hi,

I am sorry you are having these difficulties with QB EasyStart. I am not sure which messages you are receiving, but yes this software is retired after 2-3 years and QB no longer offers software support, nor updates to fix issues.

One other solution that may correct this issue is to reinstall your version of QB EasyStart, you will not be able to update the software, but if your software has somehow become corrupted, it will allow you to replace it with the original version. This may allow you to go back to working as you had in the past. Also if given the option during install, tell it you do not wish to go online & download updates, etc. (this won't work, but it will try for awhile & possibly frustrate you while waiting for it to try). The basic un-updated version may get you back to where you were before.

Again, I am sorry if I was unable to provide you with a desirable solution for this version of software, but I do hope you can rate my customer service as Good or Excellent so that I may continue providing services via JustAnswer. Thank you for taking your time to rate me.

Anna M. Fox PHR MBA
QuickBooks Certified ProAdvisor
Fox HR Solutions

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response... T.G.W Matteson, IL
< Last | Next >
  • I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response... T.G.W Matteson, IL
  • I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight. Bonnie Chesnee, SC
  • Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation. John Minneapolis, MN
  • Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with. Orville Hesperia, California
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Robert M.

    Consultant

    Satisfied Customers:

    2759
    30 yrs. of computer experience in financial and marketing departments.
< Last | Next >
  • http://ww2.justanswer.com/uploads/flopcat98/2009-11-02_004348_rob_suit.JPG Robert M.'s Avatar

    Robert M.

    Consultant

    Satisfied Customers:

    2759
    30 yrs. of computer experience in financial and marketing departments.
  • http://ww2.justanswer.com/uploads/DF/dfmcpa7691/2011-1-9_14443_mainprofileimage.64x64.jpg Doug Millington's Avatar

    Doug Millington

    Certified Public Accountant (CPA)

    Satisfied Customers:

    268
    Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.
  • http://ww2.justanswer.com/uploads/BB/bbl242003/2010-12-15_24730_mr.BruceBecker.jpg bbl242003's Avatar

    bbl242003

    Accountant

    Satisfied Customers:

    182
    MBA
  • http://ww2.justanswer.com/uploads/AN/AnswerCPA/2011-9-25_161544_Photoprofessionalportraitseptia.64x64.jpg AnswerCPA's Avatar

    AnswerCPA

    Advisor

    Satisfied Customers:

    175
    QuickBooks Pro Advisor
  • http://ww2.justanswer.com/uploads/Leanne0424/2010-09-06_222047_Just_Answer.jpg Leanne Stewart's Avatar

    Leanne Stewart

    Quickbooks Pro Certified

    Satisfied Customers:

    153
    QuickBooks certified, in my own business for 7+ years.
  • http://ww2.justanswer.com/uploads/Welltor/2010-04-30_122105_welltor.jpg David Bennett's Avatar

    David Bennett

    Certified QuickBooks ProAdvisor

    Satisfied Customers:

    91
    16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!
  • http://ww2.justanswer.com/uploads/CU/Cuttinggirl/2011-10-29_03719_wcrop2.64x64.jpg Wendy Reed's Avatar

    Wendy Reed

    Enrolled Agent

    Satisfied Customers:

    61
    10+ years of experience with TurboTax, TaxCut & HR Block at home
 
 
 
Chat Now With A Tech Support Rep
QuickBooks ProAdvisor MBA PHR
QuickBooks ProAdvisor MBA PHR
76 Satisfied Customers
QuickBooks Pro, POS Point of Sale, Online & Enterprise Solutions