How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask taxmanrog Your Own Question

taxmanrog
taxmanrog, CPA, MA, MST
Category: Financial Software
Satisfied Customers: 376
Experience:  Licensed CPA, MA, MST with 29 year's experience. Teach Accounting and Tax courses at Masters level.
Type Your Financial Software Question Here...
taxmanrog is online now
A new question is answered every 9 seconds

recently downloaded 2 checking accounts from bank of America.

Customer Question

recently downloaded 2 checking accounts from bank of America. My check register does not have a column for deposits. My wife's account does have a column for deposits. what happened and how can it be corrected? Thank you
Submitted: 1 year ago.
Category: Financial Software
Expert:  Lindie-mod replied 1 year ago.

Hello,

I'm Lindie, and I’m a moderator for this topic.

We have been working with the professionals to try to help you with your question. Sometimes it may take a bit of time to find the right fit.

I was checking to see if you had already found your answer or if you still needing assistance from one of the professionals.

Please let me know if you wish to continue waiting or if you would like for us to close your question.

Also remember that JustAnswer has a multitude of categories to help you with all your needs from Health, Pets, Computers, Cars, Finance, Law, to Home Improvement, and more.

Thank you,

Lindie

Customer: replied 1 year ago.

I still have found no solution, without being able to record deposits the softwear is useless. please continue with your investigation. thank you

Expert:  Lindie-mod replied 1 year ago.

Hello,

Thank you, XXXXX XXXXX continue to look for a professional to assist you. Please let me know if I can be of any further assistance while you wait.

Best,

Lindie

Customer: replied 1 year ago.


any new developments?????????

Expert:  Rachel-Mod replied 1 year ago.


Hello again,

We are still working with the professionals to find you the best possible match. I wanted to touch base to see if you still needed a professional’s assistance.


Please let me know if you would like to continue to wait or if you would like to cancel your question at this time. We sincerely XXXXX XXXXX the extended wait time.


Thank you,

Rachel

Expert:  taxmanrog replied 1 year ago.
What software is he using?
Customer: replied 1 year ago.

 

 

 

 

software being used are Quicken 2012 and Windows 2007is this going to be a software problem with bank of America or a defective quicken download. please respond

Customer: replied 1 year ago.

is anyone still working
on my problem????????

Expert:  taxmanrog replied 1 year ago.
OK. I have some information that may be of help to you. I called a friend of mine who works in Bank of America technical support. She said that first of all, you need to look at your accounts and download setups. The two accounts may be set up differently, and your "link channel" for the one may allow you to download some, but not all, of the information. So first verify your BOA setup, and try downloading it again.

She also said if that did not work, there are two Intuit technical support numbers specifically for Quicken that BOA uses. The first one is XXX-XXX-XXXX, and its hours of operation are Monday to Friday, 5 AM to 5 PM Pacific time. The second number is XXX-XXX-XXXX, and its hours of operation are 5 AM to 9 PM Monday to Friday and 7 AM to 7 PM Saturday, also Pacific time.

I know this is not exactly the information that you were looking for, but I hope it helps!

If I have been helpful at all, please rate me positively. I would appreciate that!

Again, thanks and have a good weekend!
Expert:  taxmanrog replied 1 year ago.
Without you checking the information in the setup and downloading it again, I am unable to tell if it is an issue with the setup on your computer or a corrupt download.

I am sorry if you expected more. I need you to follow the initial steps. You asked for suggestions, without me actually being at your computer I can't tell! That is like calling your doctor and telling him "it hurts when I do this" when he can't see what you are doing!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response... T.G.W Matteson, IL
< Last | Next >
  • I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response... T.G.W Matteson, IL
  • I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight. Bonnie Chesnee, SC
  • Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation. John Minneapolis, MN
  • Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with. Orville Hesperia, California
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Robert M.

    Consultant

    Satisfied Customers:

    2553
    30 yrs. of computer experience in financial and marketing departments.
< Last | Next >
  • http://ww2.justanswer.com/uploads/flopcat98/2009-11-02_004348_rob_suit.JPG Robert M.'s Avatar

    Robert M.

    Consultant

    Satisfied Customers:

    2553
    30 yrs. of computer experience in financial and marketing departments.
  • http://ww2.justanswer.com/uploads/DF/dfmcpa7691/2011-1-9_14443_mainprofileimage.64x64.jpg Doug Millington's Avatar

    Doug Millington

    Certified Public Accountant (CPA)

    Satisfied Customers:

    268
    Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.
  • http://ww2.justanswer.com/uploads/BB/bbl242003/2010-12-15_24730_mr.BruceBecker.jpg bbl242003's Avatar

    bbl242003

    Accountant

    Satisfied Customers:

    182
    MBA
  • http://ww2.justanswer.com/uploads/AN/AnswerCPA/2011-9-25_161544_Photoprofessionalportraitseptia.64x64.jpg AnswerCPA's Avatar

    AnswerCPA

    Advisor

    Satisfied Customers:

    175
    QuickBooks Pro Advisor
  • http://ww2.justanswer.com/uploads/Leanne0424/2010-09-06_222047_Just_Answer.jpg Leanne Stewart's Avatar

    Leanne Stewart

    Quickbooks Pro Certified

    Satisfied Customers:

    153
    QuickBooks certified, in my own business for 7+ years.
  • http://ww2.justanswer.com/uploads/Welltor/2010-04-30_122105_welltor.jpg David Bennett's Avatar

    David Bennett

    Certified QuickBooks ProAdvisor

    Satisfied Customers:

    91
    16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!
  • http://ww2.justanswer.com/uploads/JG/jgordosea/2012-6-7_43138_GordosVeritas.64x64.jpg jgordosea's Avatar

    jgordosea

    Enrolled Agent

    Satisfied Customers:

    74
    Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs