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Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 3042
Experience:  30 yrs. of computer experience in financial and marketing departments.
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why can I NOT get technical support for quicken deluxe in America.

Customer Question

why can I NOT get technical support for quicken deluxe in America. I followed all the channels and made a call, which ended up in India, like I didn't know this would happen, and they promptly screwed up my quicken software. Is their anyone in America that you can call that still knows quicken inside and out.

Disgruntled customer since quicken was first released.
Submitted: 3 years ago.
Category: Financial Software
Expert:  Richard replied 3 years ago.
Thanks for your Question. My name is XXXXX XXXXX I look forward to assisting you.

We cannot provide phone support here sorry, as we are a internet based technical service desk.

But I am confident I can assist you here, as I do with many Quicken customers.

Can you tell me please what exactly the issue is your having with Quicken currently?

Thank you
Customer: replied 3 years ago.

if you and I can communicate using logmein123 I can show you directly in my quicken account page

Expert:  Richard replied 3 years ago.
We need to use Joinme (same as log me in)


Go to Click Me

Click START MEETING

It will download a program to your computer

Run the program and click Share

Give me the numbers at the top of the screen (eg: 456-789-123)

Thank you
Customer: replied 3 years ago.


780-304-495

Expert:  Richard replied 3 years ago.
It is rejecting this number sorry.

Can you generate a new one and provide it to me please?

Thank you

Customer: replied 3 years ago.

joinme is asking for a 9 digit code

Expert:  Richard replied 3 years ago.
You need to click Share please.

The code is needed when you try to connect to a computer, and I need it to connect to yours.

You can attempt to restart the computer then share in Joinme to get the code to give to me.

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