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You filed the turbo tax using turbo tax online edition ?
and you cant sign in to turbo tax at all ?
Yes, I'm working on my 2012 taxes, but I needed to start a new account since I couldn't get into last years taxes - so I can't get previous years
your id should be the email address that you used when you paid for it
thats probably going to make it a little harder than if you had worked on getting into it in the first place.
Yes, but the e mail address I used for 2011 wasXXX@XXXXXX.XXX, but now turbo doesn't show this e-mail address at all as an ID. Yes - I know what you saying boohoo
go to this link and check the box for lost password XXXXX put in the email address that you used when you did the 2011 taxes. they should send the password XXXXX your email
I'll try that - will you wait
did you pay for it ?
I put in my account numbers but didn't pay - said until I was satisfied
so you never filed the 2011 with them or finished paying for it ?
that may be the problem they only keep those things around for so long
Oh yes - I thought you meant did I pay you..Yes I filed and paid what was due
oh ok than it should still be there
They keep them for years once you have paid for it and filed online with them
i just tried it and it does request a secret question BUT it will also accept your social security number instead if you look to the right hand side. Its either one you dont have to do both
and I did try this several times.
is it possible that you used a different email address than you thought you did ?
you can also try that link but put in cant remember id either and see what that does
We found more than one account that matches the information you gave us. To ensure your security, we need you to provide the user ID. You are free to try more than once.
(If you are unable to find your ID, please create a new account.)
yeah you probably screwed yourself up by creating the new id instead of getting the first one back
this is the response I got. and I did try
on the forgot id did you put in more than 1 email address ? try doing it with 1 email address at a time
you may have to speak with a live person over there
try calling this number
I signed on with the ID I used 2011 and nothing worked. Then I put id for e-mail account I've ony had a few months and I got into my 2012 return, but it says there is no other returns on file
or you can try this link and put in the information and hit live chat or the option for phone https://turbotax.intuit.com/support/contact/
give me a minute its also possible to get a transcript of your return from the irs and it is free and only takes 5 to 10 days as apposed to an official copy which cost 60 bucks and takes a lot longer
On the phone now -
ok you can also call the irs at(NNN) NNN-NNNN and request a transcript. that will have all of the important details that you would need for this year but its not an "official copy of the return"
i have to run out for about 10 minutes i will leave the chat open if you can wait you may be on hold that long anyway
i am back
sorry but if you are answering me ( and it says you are typing and has for 10 minutes ) than the website is having a glitch. I am going to switch this to Q and A mode and you can get back to me that way the site will email you with a link to go to to post an answer where you can see our entire conversation till now or clicik http://www.justanswer.com/computer/7v27m-i-ve-different-e-mail-addresses-passwords-need.html
that one is only a transcript - not full taxes
I just talked to quicken with the number you gave me. You were excellent with your assistance, but quicken maybe has helped me - won't know for 2-3 days.
I nt to talk to
I want to talk about the rating, e-mail me and I'll respond. He actually gave excellent service,,
I did not rate you excellent since I had already tried all the things you suggested. I had turbo tax phone number myself which i was going to try next but I thought you would be quicker.