How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Robert M. Your Own Question

Robert M.
Robert M., Consultant
Category: Financial Software
Satisfied Customers: 7279
Experience:  30 yrs. of computer experience in financial and marketing departments.
23372949
Type Your Financial Software Question Here...
Robert M. is online now
A new question is answered every 9 seconds

My quickbooks cannot get updates

Customer Question

My quickbooks cannot get updates
Submitted: 1 year ago.
Category: Financial Software
Expert:  Robert M. replied 1 year ago.

what is the exact version of quickbooks ?

 

Usually they work and they have been up there for a while. So either you have a problem with your computer operating system or I think that it is more likely that you downloaded the wrong thing like possibly a mac version

 

this page has the updates as well as the complete program you can try both of them if you download and re install the complete program you will have to know your license number to register it again. If you don't know that I can get you a link to find it out

 

http://support.quickbooks.intuit.com/support/ProductUpdates.aspx

 

If that link does not work please let me know exactly what version you are downloading and I can try it on my xp machine and see if there is a problem with the download itself

Robert M., Consultant
Satisfied Customers: 7279
Experience: 30 yrs. of computer experience in financial and marketing departments.
Robert M. and other Financial Software Specialists are ready to help you
Customer: replied 1 year ago.

Hi Rob,


I had 2012 version of Pro with Payroll updates at 1/1/13 - 6/30/13, then I updated a download from QB to 2013 version successfully but when I checked the Payroll it was set at 7/1/12? so I tried to update through QB, but it keeps giving me error 15223, or server not responding.


Then I downloaded the updates that QB recommended but when I tried to open them, the not a Win32 app message.


I clicked on your link for webpatch, downloaded and was able to update the program. It said it was successful in updating 2013!


But now Quickbooks won't open. I've restarted the computer twice. I've clicked on it many times, it gets the ........ like it's opening and then stops after about 10 seconds. I have re-installed the updates and still it will not open .

Customer: replied 1 year ago.

I've been trying to open QB still, and just received a message that it cannot open because it is already running, and that it cannot run another addition of the same year at the same time. It said when I closed out that message that the other one would come to the forefront. But it didn't. I can't see where it is running ....

Customer: replied 1 year ago.

I've fixed the problem, QB is now opening.


I just selected all of the applications to run, as I'd turned some off that were not needed but probably turned a few off that I needed to open QB.


Thanks.

Expert:  Robert M. replied 1 year ago.
Thats great and thank you for the rating. If you are happy i am certainly happy. If you have any further problems post back in here or if you want to get to me directly with a new question at any time you can use this link http://support.quickbooks.intuit.com/support/ProductUpdates.aspx

Or just put FOR ROBERT in the front of any question.

thanks again and have a great day :)

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response... T.G.W Matteson, IL
< Last | Next >
  • I really was impressed with the prompt response. Your expert was not only a tax expert, but a people expert!!! Her genuine and caring attitude came across in her response... T.G.W Matteson, IL
  • I WON!!! I just wanted you to know that your original answer gave me the courage and confidence to go into yesterday's audit ready to fight. Bonnie Chesnee, SC
  • Great service. Answered my complex tax question in detail and provided a lot of additional useful information for my specific situation. John Minneapolis, MN
  • Excellent information, very quick reply. The experts really take the time to address your questions, it is well worth the fee, for the peace of mind they can provide you with. Orville Hesperia, California
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Robert M.

    Consultant

    Satisfied Customers:

    2640
    30 yrs. of computer experience in financial and marketing departments.
< Last | Next >
  • http://ww2.justanswer.com/uploads/flopcat98/2009-11-02_004348_rob_suit.JPG Robert M.'s Avatar

    Robert M.

    Consultant

    Satisfied Customers:

    2640
    30 yrs. of computer experience in financial and marketing departments.
  • http://ww2.justanswer.com/uploads/DF/dfmcpa7691/2011-1-9_14443_mainprofileimage.64x64.jpg Doug Millington's Avatar

    Doug Millington

    Certified Public Accountant (CPA)

    Satisfied Customers:

    268
    Bachelor of Science Cornell University 1979 - CPA since 1981 - Certified QuickBooks ProAdvisor - 30+ years experience.
  • http://ww2.justanswer.com/uploads/BB/bbl242003/2010-12-15_24730_mr.BruceBecker.jpg bbl242003's Avatar

    bbl242003

    Accountant

    Satisfied Customers:

    182
    MBA
  • http://ww2.justanswer.com/uploads/AN/AnswerCPA/2011-9-25_161544_Photoprofessionalportraitseptia.64x64.jpg AnswerCPA's Avatar

    AnswerCPA

    Advisor

    Satisfied Customers:

    175
    QuickBooks Pro Advisor
  • http://ww2.justanswer.com/uploads/Leanne0424/2010-09-06_222047_Just_Answer.jpg Leanne Stewart's Avatar

    Leanne Stewart

    Quickbooks Pro Certified

    Satisfied Customers:

    153
    QuickBooks certified, in my own business for 7+ years.
  • http://ww2.justanswer.com/uploads/Welltor/2010-04-30_122105_welltor.jpg David Bennett's Avatar

    David Bennett

    Certified QuickBooks ProAdvisor

    Satisfied Customers:

    91
    16+ yrs exper. QuickBooks Specialist, contract accounting technician, consultant & trainer!
  • http://ww2.justanswer.com/uploads/JG/jgordosea/2012-6-7_43138_GordosVeritas.64x64.jpg jgordosea's Avatar

    jgordosea

    Enrolled Agent

    Satisfied Customers:

    75
    Three years as Expert support for Turbotax Ask a Tax Expert, Quickbooks support and use >6 yrs